Job Summary:
Job Responsibilities:
- Reporting to Sales team leader and Operation team leader, to oversee the overall Youth Education Series (Y.E.S.) operations and overall performance of all the Y.E.S. team members including but not limited to Y.E.S. Representatives and Part-time facilitators, ensuring all programs are delivered and conducted in the most professional manner;
- Utilize strategic and operational expertise in leadership to meet the Youth operations and achieve Youth business objectives and annual revenue goal;
- Proactively support new Y.E.S. program development and production efforts in Y.E.S. business and coordinate the changes with related L.O.B. to expand program capacity and explore venues to support fast growing business demand;
- To be the Team Leader of Y.E.S. and being the gatekeeper to monitor all the Y.E.S. bookings from pre-arrival materials preparation to on-day arrival logistic coordination, master list (share point) and generic e-mail account for YES Program, and oversee day-to-day Y.E.S. operations and program fulfillment on daily basis;
- Responsible for hiring, new team members onboarding arrangement, program training, coaching from time to time and performance review with disciplinary action taken (if applicable) for all Y.E.S team members
- Review, analysis, and make necessary approval for all Y.E.S. program booking requests according to program capacity, labor support, attractions and restaurants availability under different attendance bands;
- Consistently review future programs demand and work closely with scheduling team to allocate resources to support Y.E.S. business and ensure adequate manpower on program support;
- Leverage a strong service and business orientation with disciplined work ethic to inspire both Hong Kong Disneyland and our partners to exceed Guest expectations every day;
- Must be comfortable engaging in difficult situations to resolve Guest concerns utilizing available resources with correctively action taken in timely manner to ensure all Guests concerns are follow through properly;
- Take proactive approach in identifying operational and business opportunities with Hong Kong Disneyland and driving initiatives/solutions to completion.
- As a highly-visible leader and mentor, model Disney Leadership competencies at all times and champion the Five Keys in daily operations.
- Performs any other duties and responsibilities as assigned by both Sales and Operation leaders
Job Requirements:
- Bachelor's degree or equivalent
- At least 5 years' experience in hospitality sector or relevant industries with 2 years in supervisory level
- Extensive knowledge of Disney Parks and Resorts Operations.
- Demonstrated exceptional presentation including strong verbal and written communication skills (English, Cantonese & Mandarin preferred)
- Proven track record of driving change, innovation, service excellence and sales fulfillment experience
- Demonstrated effectiveness for strategic and critical thinking; ability to challenge the status quo
- Good negotiation skills with ability to influence at all levels both internally and externally.
- Strong interpersonal skills and strong sense of self-disciplinary, able to work independently with minimal supervision but collaboratively with cross functional peers
- Proven ability to inspire and enthuse; growing team satisfaction, collectively and as individuals.
- Team spirit with positive attitude, ability to motivate subordinates; Guest oriented as well as business oriented, patient, problem-solving mindset with strong safety and Guest service awareness
- Willingness to work at different locations in the Resort area, including outdoor locations
- Proficient in Microsoft Office including Word Processing, Excel and PowerPoint
HKProfessional #LI-AI1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort's luxurious Disney hotels. The magic doesn't end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited , which is part of a business we call Hong Kong Disneyland Resort .
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