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| Company: | Fairmont Hotels and Resorts |
| Industry: |
Hospitality
Hotel / Resort / Lodging Cool Jobs Internet / E-Commerce IT / Software Development |
| Job Type: | Full Time |
| Country: | India |
| State/Province: | Any |
| City: | FAIRMONT MUMBAI SAHAR |
| Post Date: | 04/17/2024 06:00 AM |
|
Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite - an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations - places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless - a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. Job Description Responsible for monitoring and maintaining the IT infrastructure, including the computer networks, servers, POS systems and communication technologies of the Hotel. Ensuring and implementing security measures to ensure the integrity and privacy of corporate and guest data, as well as compliance with data protection regulations. Leading the IT team Selection of new employees, in close cooperation with the Manager Talent & Culture and in consultation with the hotel management Technical instruction for employees and trainees Motivation of the team Installation and configuration of hardware and software. Troubleshooting and troubleshooting of IT issues that arise. Technical support for all employees of all mentioned companies as well as the organization of employee training to ensure the efficient use of IT systems and tools. Development of technological solutions that improve guest service, such as optimization of reservation systems, digital check-in/check-out procedures and Wi-Fi services. Resolving issues and handling guest complaints, related to IT challenges. Communicate with other departments to ensure the smooth running of operations. Negotiation and communication with IT suppliers and service providers to ensure that the products and services delivered and used meet the requirements of hotel operators. Responsibility for effective vacation planning for all team members. Regular participation in HOD meetings and conducting daily team briefings. Conducting appraisal interviews with all team members, according to ACCOR standards. Management of the IT budget in terms of efficient use of resources. Leading IT projects and initiatives, such as introducing new technologies or updating software applications. Informing management about the status and progress of IT initiatives. Preparation of reports to document the usefulness and effectiveness of IT systems. Tracking technological trends. The incumbent must deal with current IT trends in order to keep hotel operations competitive. Qualifications Knowledge and Experience
Competencies
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