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Company:  Salesforce
Industry:  Internet / E-Commerce
IT / Software Development
Social Media
Accounting / Finance
Job Type:  Full Time
Country:  Singapore
State/Province:  Any
City:  Singapore
03/26/2024 03:29 PM
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Job Category
Finance

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

This person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.

Responsibilities:
  • Diligent and strategic follow up of collections
  • Effective monitoring of key customers and activities
  • Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
  • Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
  • Keeps accurate and detailed records of inquiries and all customer comments
  • Communicates and coordinates with internal departments
  • Promotes customer loyalty - makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
  • Suggests improvements to management team


Required Skills:
  • Good customer relationship skills to manage a variety of customer interations
  • Demonstrated initiative
  • Ability to work independently
  • Excellent communication (written and verbal) skills
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
  • Thrives in a team environment
  • Able to use Microsoft suite of tools effectively
  • Knowledge of salesforce.com application is a plus
  • AR collection experience is a plus


Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

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