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Restaurant Expeditor

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Company:  Four Seasons Hotels and Resorts
Industry:  Food / Beverage / Wine
Hotel / Resort / Lodging
Job Type:  Full Time
Country:  United States
State/Province:  Any
City:  Napa Valley
Post Date:  05/08/2024 09:33 AM
About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We're Hiring a Restaurant Expeditor!

The Four Seasons Napa Valley is looking for an individual who shares a passion for Food & Beverage and who infuses excellence into everything they do.

BASIC PURPOSE: The Restaurant expeditor plays a crucial role in ensuring the smooth flow of operations between the kitchen and dining area. Work with kitchen staff and servers to ensure clear communication and efficient workflow. Inspect dishes before they are served to ensure they meet quality and presentation standards. Can also perform a range of duties which may include assisting guests with orders, taking feedback, and preparing table set-ups. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and attend to guest needs and requests with a sense of urgency in the Resort's Food & Beverage areas.

ESSENTIAL FUNCTIONS:
  • High level of food knowledge.
  • Specific knowledge of menu items and possible allergies.
  • Ability to communicate clearly and efficiently with FOH, BOH and our guests.
  • Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
  • Assist in the set up and break down of kitchen pass.
  • Assist with set up of restaurant for service.
  • Assist with polishing silverware and glass wear before and after service.
  • Polishing and stocking of linen, plates, silver ware and glassware for service.
  • Preparation of garnishes for service.
  • Maintain cleanliness and orderliness throughout the Restaurant for the shift.
  • Assistance with guest service includes retrieving food from the kitchen and safely transporting it to guests, as well as removal of items from the guest's table.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Coordinate the BOH and servers to maintain efficient service.
  • Maintain a clear and open line of communication between the FOH and BOH, assist with any order issues.
  • Checks dishes for accuracy, presentation, and consistency.
  • Inform culinary team of pace and flow of service, dictate the flow if necessary.
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.

NON-ESSENTIAL FUNCTIONS:
  • Assists with responsibilities and duties in the absence of or due to heavy volume in areas.
  • Moving Tables and Chairs and other items pertaining to the operations.
  • Perform other tasks or projects as assigned by management.
  • Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.

KNOWLEDGE AND SKILLS:

Education:
  • High School Diploma or equivalent.

Experience:
  • Minimum one-year food and beverage service or equivalent.

Skills and Abilities:
  • Minimum one year's food service or related work.
  • Ability to communicate professional and accurately.
  • Job requires ability to stand for 8 hours. Able to lift and carry up to 20 pounds.
  • Previous experience in a luxury and/or Michelin starred environment, highly desirable.
  • High school education, cooking school or culinary institute education preferred.
  • Ability to multi-task in a high volume and demanding environment.
  • Strong problem-solving skills, ability to handle difficult situations and guests.
  • Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.


About the company

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!

Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:
  • Hourly: $20.50
  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans


This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-res

https://www.instagram.com/auronapavalley/

https://www.instagram.com/trussnapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com .

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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