Claims and Program Representative

About the organization

The U.S. Railroad Retirement Board (RRB) is an independent agency of the federal government that administers retirement, survivor, unemployment, and sickness benefit programs for the nation's railroad workers and their families. An RRB Claims and Program Representative performs an important role with the RRB as the first point of contact in one of our field offices located nationwide. At the RRB, we are passionate about serving the rail community, providing exceptional customer service, and ensuring individuals receive the right benefits, at the right time, and in the right amount. Learn more about us at www.rrb.gov.

Duties

As a Claims and Program Representative, you will:
-Handle calls through the Nationwide Toll-Free Service (NTFS) which may come from any area within the network or from another network.
-Develop and maintain liaison with railroad employers, labor organizations, Congressional offices, Social Security Administration (SSA) offices, other Federal, State and local government agencies, private organizations, hospitals, etc., to promote understanding of the agency programs and services, encourage cooperation and provide training and foster positive public relations.
-Provide a full range of client services both within and outside the district office location regarding benefits available under the various programs administered by the Railroad Retirement Board (RRB).
-Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
-Develop evidence necessary under the appropriate program regulations.
-Examine evidence and evaluates its validity and acceptability.
-Adjudicate claims for benefits and makes entitlement decisions.
-Compute and award payment of benefits.
-Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by headquarters or the district office.
-Answer questions and provides guidance on other programs such as Medicare, taxation of benefits, and Social Security entitlement.

Qualifications

A. Superior Academic Achievement: Completion of a 4-year course of study leading to a bachelor's degree with either (1) a GPA of 3.0 based on a 4.0 scale; (2) a 3.5 GPA based on a 4.0 scale for all required courses completed in a qualifying major field of study at either the time of application or during the last two years of your undergraduate curriculum; (3) class standing of upper third of the graduating class in the college, university, or a major subdivision of the college; or, (4) membership in a National Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies; OR
B. One full year of graduate level education in any field.; OR
C. One year of specialized experience equivalent to the GS-05 grade level that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.

Salary

Starting at $54,505 - $70,859