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Show me jobs like this one| Company: | Royal Caribbean International |
| Industry: | Cruise Line |
| Country: | Germany |
| State/Province: | Any |
| City: | DE |
| Post Date: | 05/04/2024 03:24 AM |
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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Celebrity Cruises is one of five brands owned by the global cruise company Royal Caribbean Group. Celebrity offers a Relaxed Luxury ℠ resort at sea experience, where guests can sail on the world's best places to the world's best places. We invite travellers to explore multiple countries in one sailing, dine in a new restaurant at every meal, rest in luxurious spaces designed to the last detail for comfort, find their wellbeing miles away at sea, all with the world at their service. Truly, Nothing Comes Close to Celebrity Cruises as we offer unique experiences in over 300 destinations across all seven continents. Position Summary: The primary purpose of this role is to own and manage a portfolio of key accounts, influencing internal and external stakeholders through building key relationships and ensuring that APD, revenue and guest targets are exceeded at optimal cost of acquisition. The role will be responsible for developing a fully integrated strategic sales and marketing annual plan for their own accounts, and then converting the strategy into targeted activity. Elevating awareness of the Celebrity Cruises brand across their markets is critical to ensure high quality demand and the delivery of the required sales results. This role will deliver the execution of the EMEA strategy and ensure correct investment decisions are made. Responsibility includes supporting strategic and key partners and producing annual plans with alignment to the booking curve. Essential Duties and Responsibilities: The duties below are the main duties and responsibilities of the role however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned to them. Sales Planning & Activation • Ensure the right amount of time is dedicated to support the partners with an account management and execution plan. • Analyse account profitability and opportunity and ensure that the distribution strategy is driving optimal return on investment. • Responsible for analysing the weekly stats for your territory by account and providing robust market insights. • Implementation, development, and management of the sales strategy for new business opportunities within your territory. • To develop annual and quarterly sales plan for your accounts, ensuring the plans are relevant and will drive improvement on profit and APD, using the SPARK sales academy tools & techniques to formulate robust plans. Trade Engagement • Be the face of Celebrity Cruises, with face-to-face visits, meetings, consumer/trade events and floor-walking within own accounts. • Develop a targeted contact strategy that enables you to the focus of delivering the right product, & APD's. • Develop key relationships within your account portfolio with key decision makers and influencers. • Build solid relationships with top sellers to ensure Celebrity Cruises remains forefront of mind, whilst seeking new opportunities with other sellers to build volume. • Work with the Training Manager to ensure effective implementation of a Celebrity Training programme and attendance of seminars at sea/ship visits and face to face / virtual training events amongst the accounts. • To use the sales management tools available, in particular, the automation tools to ensure effective and efficient communication and account management. • Drive sales and engagement within own accounts via use of technology including (but not limited to) social media, virtual meetings, salesforce, and telephone calls. • Implement both product and automation training to ensure awareness of all products. Commitment & Execution • Responsible for effective management of the co-op budget for the accounts and monitoring and reporting on the ROI. • Effective implementation and communication of commercial terms ensuring all paperwork post negotiations are delivered in a timely fashion. • Responsible for competitive intelligence gathering and provide recommendation to the organisation. • Work with the Marketing team and Trade Marketing Manager to ensure that Celebrity Cruises are well represented in all activity. • Prepare and host client educational trips, i.e., Seminars at Sea, Ship Launches, and Ship Visits etc with targeted follow-up to ensure robust ROI. • Act as Ambassador for Celebrity Cruises at key trade and consumer events. • Implement successful consumer events, digitally or face to face, as required as part of a clear strategy and demonstrate a return of investment and costs. • Prepare weekly and sales reports for the leadership team as required. • Set clear SMART objectives for all meetings to ensure effective use of time. • Accurately record all meaningful trade partner conversations in Salesforce, including any agreed actions and follow-up. • Takes accountability for self-development, completing all required training, as well as those identified to support own needs and opportunities for personal growth. The markets within this role are Germany Austria and Switzerland. The markets named in the Job Title are subject to change. EXPERIENCE KNOWLEDGE AND SKILLS Relationship Building: Has open and honest two way communication, whilst demonstrating active listening skills to build trust. • Enthusiastic - Demonstrates passion and enthusiasm and is eager and excited towards own goals • Analytical - logically analyses facts, data, and situations Takes initiative - understands what needs to be accomplished and proceeds within the accountabilities of the job • Organised - Can place and maintain order in an environment and situation • Selling - has a skill to convince and influence others to purchase a product or service • Persistent - is tenacious despite encountering setbacks and obstacles • Optimistic - believe the future will be positive and demonstrates a positive attitude in all situations • Innovative - able to think creatively and regularly thinks 'outside of the box' • Written/Language - clear and concise communication detailing the level of interest in formulating words that convey the meaning • Computer literate - able to confidently navigate & use Microsoft Word, Excel, PowerPoint • Negotiation Skills - Has the ability to use advanced negotiation techniques to achieve joint financial goals in complex negotiations EXPEREINCE/KNOWELDGE/SKILLS/QUALIFICATIONS • Fluent German is essential to manage the identified markets for this role • Minimum 3 years' experience at sales management level (Travel industry preferred but not essential) • Large matrix organisation experience preferable • Clean current driving licence What we Offer . At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers. We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression. Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts. Come join the team - Journey with us, succeed with us, grow with us. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-IN1 | |