What's in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.
- The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com . We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there's no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We're proud of our team and what we have accomplished over the years. Let's continue moving forward, together.
Job Summary
How you will make an impact:
You will be responsible for coordinating and supervising the activities of our route people to ensure the highest standards in customer service. You will be the primary contact for customer/client interactions.
As a Route Supervisor, you will:
- Schedule regular meetings with route drivers, and foster open lines of communication with direct reports
- Confer with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to the business
- Ensures the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities for improvement
- Visit accounts and clients to maintain good relations and react to any comments, suggestions, or concerns for the purpose of account retention; actively pursues pricing goals
- Performs account location inspections and machine audits to ensure company standards are met.
- Reviews route daily and weekly reports to ensure data integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
- Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction
- Schedules and modifies route structure to improve productivity and control overtime, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations
About you:
- At least 3-5 years Customer Account Management experience, with a post-secondary education degree or diploma
- Excellent computer skills with strong knowledge of all Microsoft Office applications and database management
- Excellent organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills
- A good business acumen that enables you to quickly understand and deal with situations that lead to a favorable outcome
- Ability to work well under pressure with multiple concurrent deadlines
- You have demonstrated the ability to design, develop and implement significant process improvements, following these through to successful implementation
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
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