Spa Receptionist - Tenaya Stone Spa - Part Time Job In California - Disney Parks And Resorts - Cool Jobs, Theme Park, Hotel / Resort / Lodging, Hospitality Career

Sign in

Candidate Registration

Candidate Registration

Employer registration

Forgot password

Sign in

Candidate Registration

Sign in

Employer registration

Vacancy has expired

Show me jobs like this one

Disney-Parks-And-Resorts

Company:	Disney Parks and Resorts
Industry:	Cool Jobs Theme Park Hotel / Resort / Lodging Hospitality
Country:	United States
State/Province:	California
City:	Anaheim
Post Date:	05/03/2024 01:10 PM
Job Summary: Tenaya Stone Spa Receptionists are responsible for meeting the needs of Guests by providing exemplary Guest service regarding Spa and fitness requests that include phone, email, and face-to-face interaction. Receptionists provide Guests with the most accurate information regarding Tenaya Stone Spa and fitness offerings, recommending specific treatments/classes to Guests while working in close liaison with the Hotel Guest Services Assistants and Front Office team of all three hotels to ensure service solutions for Guests using available resources. Responsibilities: Manage a high volume of incoming calls from Guests and Cast while maintaining high energy, enthusiasm and a positive attitude toward Guests/Cast with each and every call Maintain a significant amount of spa and fitness product knowledge, sales strategy, policies and procedure, and Disneyland Resort information Treat every call as a sales opportunity by educating our Guests/Cast on Disney spa services and products Partner with our Guests/Cast and through discovery offer spa treatment options that match the Guest's needs and drive revenue for the business Maintain expected standards set by the business in areas of revenue, efficiency, and guest service Possess technical proficiency in booking, changing and updating reservations Independently multi-task in a fast paced environment while accurately inputting detailed information into the reservation system with continual computer use including Windows, Spa and Hotel reservation systems, internet and intranet sites Maintain the integrity of the Disney brand at all times Capacity to receive large number of continuous inbound calls on a multi-line system Answer incoming calls from Guests or Cast to book, change, or cancel spa or fitness reservations Serve as a product subject matter expert providing world-class service in support of revenue-generating spa sales Actively promote spa, treatments, services, wellness sessions and retail as well as programs and promotions Review guest appointment/schedules as needed Maximize booking opportunities. Accurately confirm reservations Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation Maintain a clean, safe, fully stocked and well organized work area Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends, product updates, system enhancements, etc. Perform all actions safely in accordance with prescribed methods and equipment, including Safety in Motion techniques Basic Qualifications: Ability to keep up with a fast pace work environment and independently keep up to date with changing product knowledge and policy and procedure changes Ability to reflect a professional image while maintaining guest privacy Ability to work in a fast paced environment with high attention to detail Strong computer skills and knowledge is required (must be comfortable communicating via company e-mail) Ability to use multiple devices throughout the day including iPads, iPhones, hand-held radios and desktop computers Ability to handle difficult/sensitive situations independently, while confidently utilizing service recovery methods Must be able to maintain professionalism in high pressure situations and be knowledgeable of emergency procedures Strong verbal communication skills Must have enthusiasm and possess excellent Guest service skills Receptive to special requests and proactive in anticipating Guests needs Preferred Qualifications: Proficiency in OPERA hotel property management system Familiarity with a spa reservations system Bi-lingual Additional Information: SCHEDULE AVAILABILITY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Casual Regular Spa Cast Members must be fully available to work Friday, Saturday OR Sunday, and one additional day during the week throughout the year. Available to work all holidays, in addition to the original three days of casual regular availability. SUBMITTING YOUR APPLICATION After clicking "Apply Now" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRSpa, DLR Spa, DLRResortRoles, DLR Resort Roles The pay rate for this role in California is $28.65 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits . About Disneyland Resort: When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be "a source of joy and inspiration to all the world." Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc. , which is part of a business we call Disneyland Resort . Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Want to know when newer jobs become available?

Close