Global Client Experience- Product Control Manager- Associate Job In Any - JPMorgan Chase - Banking / Financial Services Career

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Company:	JPMorgan Chase
Industry:	Banking / Financial Services
Job Type:	Full Time
Country:	India
State/Province:	Any
City:	Bengaluru
Post Date:	05/03/2024 02:40 AM
Job Description :- Support CB's Complaint Management process - Manage the day today operations, send out daily/monthly reports to different stake holders and perform quality check on a regular basis Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints Partnering with cross-functional teams including the Business, Technology and Operations Conduct adhoc analytics and contribute to various projects representing Complaints Management Prioritization and influencing stakeholders on business roadmap Responsible for the timely execution of project tasks, stakeholder updates, resolving and escalating issues To identify regulatory, vendor or any other complex client complaints received and ensure relevant actions are being taken to address them To follow up with business and update resolution details on CARE regularly Support new process changes and adhere to new timelines/guidelines as and when they are implemented To establish rapport and work with local and global Senior Management Teams across multiple geographies to drive various technology & operations projects Required qualifications, capabilities, and skills:- 10-12 years of relevant experience (Client experience, Change management, Complaints, Risk & Controls) Strong Team Management and Leadership skills Ability to partner across functional teams and interact with all levels of the organization Excellent verbal and written communication skills with the ability to present information in differing degrees of detail Investigative mindset, able to see issues at both high-level and in detail Good organizational skills - manages & prioritizes multiple tasks within deadlines Strong data analysis and reporting skill Strong practical experience of Excel, Visio, PowerPoint, Adobe analytics, Alteryx, Tableau Educational and Professional background:- Masters degree in Commerce, Business administration or any other related field or equivalent work experience Financial service industry experience desired, but we are open to evaluate candidates with strong matching backgrounds from any industry About us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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