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Guest Experience Manager -Food & Beverage (Part Time)

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Company:  Walt Disney Studios
Industry:  Cool Jobs
Broadcasting / Radio
Entertainment / Music
Film / TV / Modeling
Media / Journalism / Publishing
Country:  United States
State/Province:  Florida
City:  Lake Buena Vista
Post Date:  04/30/2024 07:24 AM
Job Summary:

"We make magic." That's our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

As a Guest Experience Manager, you will be the manager on the floor, orchestrating the operation while Guests are present and ensuring food quality and presentation. You will oversee multiple venues and styles of service while ensuring operational compliance with food preparation, food safety, and loss prevention standards and adherence to applicable government health regulations. You will exhibit professional excellence and drive performance through table touching, guest interaction, and team member engagement.

This is a part-time position, requiring at least 3 days of availability a week.

This position will report to the food and beverage proprietor.

What You Will Do
  • Manage the daily operations, which includes working with guests and team members
  • Be a teacher and developer, take a sincere interest in your team, and be vested in their success
  • Participate in departmental meetings and communicate relevant information to your team members.
  • Participate and provide operational perspective in project planning and line of business departmental meetings.
  • Manage daily staffing levels based on demand.
  • Support local projects and monitor any potential impacts on the guest and team experience
  • Support change, taking calculated risks to integrate processes, removing barriers, and aligning performance goals of the hourly team


Required Qualifications & Skills
  • 3+ years of leadership/managerial experience in the Food and Beverage line of business.
  • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
  • Desire to motivate and mentor Cast Members, with the ability to navigate and lead amidst constant change
  • Commitment to diversity and encouraging an inclusive work environment that supports workforce diversity and diverse perspectives
  • Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)
  • Available to commit to work any day of the week during any shift including weekends, nights, and holidays


Preferred Qualifications
  • 5+ years of leadership/managerial experience in the Food and Beverage line of business.


#DXMedia

#DXOpsLeadership

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc. , which is part of a business we call Walt Disney World Resort .

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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