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Company:  Walt Disney Studios
Industry:  Broadcasting / Radio
Cool Jobs
Entertainment / Music
Film / TV / Modeling
Media / Journalism / Publishing
Country:  United States
State/Province:  Florida
City:  Lake Buena Vista
04/30/2024 07:24 AM
Job Summary:

We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?

The Manager Workload Forecasting will serve as the point person for operational processes related to hourly cast staffing and workload including supporting the development of AOP, creating annual staffing plans and hires forecasts, as well as coordinating the project portfolio ensuring alignment on key workload and staffing-related projects.

You will report to the Senior Manager Labor & Cast Experience

What You Will Do
  • Sets clear and consistent direction and priorities
  • Sets operational targets; manages performance
  • Collaborates with leadership on strategy, goals and performance
  • Leads AOP strategy and process
  • Monitors workload initiatives, changes, performance
  • Coach and lead team members to resolve issues
  • Sets and maintains project portfolio, high-level timeline, and resource assignments while ensuring initiative alignment
  • Partner with Operations, LOB leaders, Workforce Management, Finance, and Casting to proactively identify and address opportunities to improve labor efficiency, guest service, and forecast accuracy
  • As needed, leads deep dive analyses to validate, troubleshoot, and improve performance
  • Lead global Staffing consolidation process to accurately prioritize staffing resource alignment to business needs through complex trend analyses


Required Qualifications & Skills
  • 3 years of leadership experience
  • Attention to detail and ability to meet tight deadlines
  • Strong analytical, quantitative, problem-solving, and project management skills
  • Proficiency with Microsoft Suite (Access, Excel, PowerPoint, Word, SharePoint and Project)
  • Ability to build and maintain good working relationships with partners, clients, and peers
  • Demonstrated creativity to solve problems in new, innovative ways
  • Demonstrated ability to manage multiple tasks and/or projects simultaneously
  • Resolve conflicts effectively
  • Experience inspiring peers, project team members, and direct reports
  • Proactive, self-motivating, autonomous, take initiative to drive results despite uncertainty
  • Demonstrated exemplary verbal and written communication skills including effective updates and appropriate escalation
  • Ability to translate analytical results into clear, story-based presentations to share with non-technical and technical audiences
  • Ability to handle confidential information


Preferred Qualifications
  • Previous Workforce Management or Industrial Engineering experience, especially in Forecasting or Workload
  • Knowledge of Workforce Management processes and tools
  • Experience presenting to senior-level executives
  • Advanced degree in Industrial Engineering, Operations Research, Mathematics, Simulation, or a similar field
  • Project management certification


Education
  • Bachelor's degree in Industrial Engineering, Operations Research, Mathematics, Simulation, or a similar field or equivalent experience


Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

This job is located in Lake Buena Vista, FL

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc. , which is part of a business we call Walt Disney World Resort .

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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