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Company:  Caesars Entertainment
Industry:  Casino / Gaming
Cool Jobs
Hospitality
Hotel / Resort / Lodging
Retail / Merchandising
Job Type:  Part-Time
Country:  United States
State/Province:  Nevada
City:  Las Vegas
04/29/2024 01:17 PM
JOB SUMMARY

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.

EDUCATION

High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities.

LICENSES/CERTIFICATES

Ability to obtain/renew all government required licenses or certification, specifically a TAM (Alcohol Awareness), and Health Card where applicable.

Essential Functions / Duties

Appearance

  • Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times


Customer Service: both internal and external customers

  • Maintain customer service levels in accordance with Total Service standards
  • Embrace the Spotlight on Service
  • Acknowledge and greet guests with a smile
  • Be knowledgeable about the Total Rewards program and the benefits it offers the guest
  • Be courteous and create a warm, friendly atmosphere for the guest
  • Be knowledgeable of the hotel property and the amenities it has to offer
  • Assist guest in finding the product requested even if it means calling other store


Teamwork

  • Communicate all daily activities to the next shift on duty
  • Partner with fellow associates to create a strong team
  • Communicate daily activities to the Supervisor on Duty
  • Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule


Sales techniques

  • Promote the selling of merchandise and be able to up sell merchandise
  • Develop an excellent understanding of the product assortment in all the retail stores in order to help facilitate the customer decision making process
  • Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers


Register Operations

  • Be knowledgeable on register operations
  • Handle all payment transactions for customer purchases
  • Endure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
  • Comply with all cash management policies and procedures
  • Report cash register malfunctions to the Supervisor on Duty
  • Ensure money is not left unattended at any time


Stock Management

  • Receive, unpack, fold and put away the daily deliveries of merchandise
  • High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
  • Complete stock counts as requested
  • Receive the shipments in a timely manner
  • Merchandise in accordance with the planograms and notify supervisor of any discrepancies
  • List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
  • Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers and customer requests
  • Ensure there is an even balance of sizing within the soft line assortment
  • Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter


Merchandising

  • Work with supervisors to display inventory according to planograms
  • Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
  • Ensure folding is completed throughout the day and soft lines are hung in size order, from the largest size in the front to the smallest size in the back


Housekeeping

  • Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
  • Ensure that the cash wrap is well organized and free of all handwritten notes
  • Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
  • Confirm correct signs are in place on sale items or special purchases


Miscellaneous

  • Assist with inventory twice a year
  • Attend mandatory meetings and training sessions
  • Complete job assignments as directed by the Supervisor on Duty
  • Assist with associate sales, inventories and special events as requested


Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About us

For over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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