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Company: | Montage Hotels & Resorts |
Industry: | Recreation / Parks |
Job Type: | Part-Time |
Country: | United States |
State/Province: | Utah |
City: | Pendry Park City |
Post Date: | 04/26/2024 04:09 PM |
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Activities Guide SUMMARY The Activities Guide provides a consistently high degree of both friendliness and professionalism while creating both revenue generating and guest enhancement activities This position is responsible for performing daily tasks that align with the department's long term goals and objectives, uphold Montage Deer Valley's Vision, Mission, and Values; supports management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives. A summary of the duties include, although are not limited to: Ability to teach all guided activities especially mountain biking and hiking. Demonstrate expert knowledge of Deer Valley Ski Resort winter and summer; Park City mining and ski culture history; technical background of outdoor equipment; basic local knowledge of animals/landscapes of the Uinta and Wasatch mountains including overviews of Southern Utah. Creating personalized guest interactions; ensuring accuracy of the ski rental process; overseeing arrival and departure of all guest equipment; maintaining proper record keeping; and ensuring that department cleanliness and organization standards are met. The Activities Guide will be responsible for both creation and guiding of activities summer and winter. Must be willing to show expert teaching techniques for all guided adventures making the guests feel comfortable and successful at all times. This person will also assist guests to and from ski slopes, and offer insight on local mountain conditions, weather, ski trails, lift access points and dining options on property and around the mountain. This position must become familiar with all services and standards within the hotel. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Montage rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Physical Demands
QUALIFICATION STANDARDS Education High school diploma or equivalent education preferred Experience 2 years of outdoor experience with a strong passion for customer service in recreation within the hospitality industry. Licenses or Certificates Willingness to obtain at a minimum Professional CPR and First Aid. (Wilderness First Responder may be required) and any ski certification required. Grooming All employees must maintain a neat, clean and well-groomed appearance per Montage standards In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. |
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