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Show me jobs like this one| Company: | Amazon |
| Industry: |
Retail / Merchandising
Internet / E-Commerce |
| Country: | Luxembourg |
| State/Province: | Any |
| City: | Luxembourg |
| Post Date: | 04/26/2024 09:22 AM |
|
DESCRIPTION This role can be located in Milan, Luxembourg or Munich. We are looking for a Senior Program Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. This Senior Program Manager role involves working with multiple partner teams to coordinate operational readiness, owning recurring mechanisms with key LT of the partner teams and being the advocate for those teams in driving changes to our product. Key job responsibilities - Partnering with the Product team and with partner teams to understand policy and process gaps, and developing solutions to close them - Be comfortable using data to analyze trends, predict and fix problems before they happen - Using high-level judgment to own our most complex enforcement decisions - Owning the relationship with key partner teams to ensure ops readiness - Driving LT reviews and recurring mechanisms A day in the life - Reviewing overall operational readiness of the program - Collaborating with policy, product and tech teams to implement needed changes About the team At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team work with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog. We are open to hiring candidates to work out of one of the following locations: Luxembourg, LUX BASIC QUALIFICATIONS - Knowledge of Microsoft Office products and applications at an advanced level - Experience in compliance, audit or risk management - Bachelor's degree or equivalent PREFERRED QUALIFICATIONS - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. | |