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ASSISTANT GENERAL MANAGER - NIGHTLIFE

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Company:  Hard Rock Hotel and Casino
Industry:  Casino / Gaming
Hospitality
Hotel / Resort / Lodging
Cool Jobs
Job Type:  Seasonal / Temp
Country:  United States
State/Province:  New Jersey
City:  Atlantic City
Post Date:  04/25/2024 08:09 PM
Overview

Supports the Director of Entertainment Operations in venue management and responsible for training and helping to develop the venue's identity.

Responsibilities

  • Ensures customer requests and feedback, both verbal and written are responded to promptly and efficiently
  • Maintains and creates relationships within the industry to increase revenues and guest attendance in the venue
  • Manages sales and conversions
  • Provides clear handover during shift changes, ensuring each shift is reviewed and handovers/briefings are carried out
  • Assists with the management/running of staff meetings, ensuring the entire team is being fully briefed
  • Stays aware and notified all staff of menu changes, special requests/requirements and any upcoming party reservations are properly prepared for and implemented
  • Reviews and communicates financial concerns and new information with the General Manager of the venue
  • Manages monthly inventory control/turnover
  • Controls costs without compromising standards and customer experience
  • Assists with building and maintaining an efficient team of employees, driving the team towards meeting and attempting to exceed business objectives
  • Supports the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team
  • Promotes a positive and open-door policy with venue staff at all times
  • Audits holiday/sick/vacation and scheduling needs on a daily and weekly basis
  • Ensures a safe workplace by identifying and reporting hazards and taking corrective action where needed
  • Responds to alleged food hygiene issues, deploying all necessary resources to protect reputation, guest satisfaction and NJ health regulations at all time
  • Trains staff and addresses any issues regarding training on a daily and weekly basis
  • Effectively oversees and directs all venue, lounge and/or bar operations in a smooth and professional manner
  • Reviews/addresses venue and staff issues with upper and lower level management in a timely and organized manner
  • Other duties as assigned


Qualifications

  • Must have three (3) years of Restaurant/Nightclub Management experience, preferably in a Casino/Resort environment
  • Previous experience managing new venue concepts is a plus, with experience in Casino/Resort being most ideal
  • Proven leadership abilities with emphasis on creating and maintaining positive work environments
  • Must be able to manage multiple tasks in stressful environments
  • Strong interpersonal and communication skills is essential
  • Must be knowledge with unions
  • Experience managing P/L and budgets is a plus
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