ESSENTIAL JOB FUNCTIONS:
- Responsible for guest satisfaction and complete flow of communication at and around the front desk. Registers and processes guest promptly upon arrival and departure.
- Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate.
- Receive and processes' telephone and walk-in reservations accurately to ensure guest satisfaction. Required to stand for extended periods of time.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken.
- Oversee a secure and safe environment for employees and guest.
- Grooming must meet property standards.
- Perform all duties requested or required.
- Greeting and welcoming hotel/casino guests in an energetic & enthusiastic manner.
- Assigning appropriate guest room accommodations during hotel check-in.
- Verifying that departing guests have experienced superior hospitality.
- Invoking service recovery when appropriate.
- Cashiers following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
- Accurately inform guests of shows, facilities, services and room amenities available at Harrah's.
- Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
- Makes reservations and handles cancellations.
- Ability to handle multiple tasks with a sense of urgency.
QUALIFICATIONS:
- High School Diploma or equivalent required.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Must be 21 years of age.
- Must be able to obtain Missouri Gaming License.
- Must be able to work any day of the week and any shift, including holidays and weekends.
- Must have excellent customer service/communication skills.
- Knowledgeable in data entry, read and interpret output from a computer
- Ability to read, write and understand English.
- Must perform duties with a sense of urgency.
- Ability to use a computer.
- Must possess the ability to deal with a variety of people.
- Must possess the mathematical ability to add, subtract, multiply and divide.
- Must possess a polished, impeccable appearance and a professional demeanor.
- Must be detail oriented.
- Guest service experience required.
WORK ENVIRONMENT REQUIREMENTS:
- Must be able to work independently along with a team mentality.
- Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
- Must be able to stand for prolonged periods of time or entire shift.
- Must be able to work at a fast pace and in stressful situations.
- Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
- Must be able to read, write, speak and understand English.
- Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
- Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
- Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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