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Company:  Mayo Clinic
Industry:  Healthcare / Medical
Country:  United States
State/Province:  Minnesota
City:  Rochester
04/25/2024 01:16 AM
Be challenged to deliver innovative solutions that will change health care.

Mayo Clinic's tech culture is rooted in passion for technology, embraces innovative thinking and strives for high performance. Our teams drive change in health care through comprehensive connected health and digital transformation strategies.

Some examples of our major initiatives are:
  • Utilizing artificial intelligence and machine learning principles to develop next generation patient centric care systems
  • Transforming the practice by applying data science techniques to discover new approaches to health care delivery
  • Leveraging Enterprise Architecture to construct integration centricity, promote data liquidity, and provide innovation support

This transformation creates, connects and applies integrated knowledge to deliver the best health care, health guidance and health information to patients, customers, partners, providers, employees anywhere and anytime so the needs of the patient come first.

Job Description

City Rochester

State MN

Remote Yes

Department Information Technology

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Digital Products and Services Division has an opening for a Technical Specialist 2. The selected candidate will provide technical leadership for unifying call center technologies across the Mayo Enterprise. They will act as a senior solution architect assessing the various systems and designing interfaces and integrations.

Other desired skills and experiences include:
  • Experience with Avaya, Genesys, Shelf and CallMiner
  • Demonstrated oral and written communication, organization, problem solving, and facilitation skills.
  • Exposure to managing both custom developed and vendor-supplied applications.
  • Demonstrates initiative and self-motivation to complete projects & tasks on time.
  • Demonstrated ability in solving complex technical problems with multiple technologies.
  • Experience working in healthcare technology.
  • SAFe agile experience
  • Azure DevOps experience & pipeline deployment

Proactively assumes a team leadership role to direct and coordinate the work of other staff. Assigns tasks to staff taking into consideration workload balancing, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor in many specific technical areas of expertise to staff throughout the Department of Information Technology (IT). Serves on appropriate committees, acts as a resource to institutional committees, on an ad hoc basis, provides consultation in their area of expertise, and facilitates institutional work groups. Leads technical planning for areas supported by work unit as part of yearly division planning, and serves as an active member or facilitator of technical workgroups needed to advance project objectives. Leads committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects as assigned, demonstrating a commitment to meet deadlines and priorities. Provides leadership in the technical design, system architecture, design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in major technical decisions, develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized beyond their division as a technical expert and is sought out for their in-depth knowledge. Also, is knowledgeable and applies a broad range of current technologies and recognizes how they fit into Mayo's environment. May participate in industry committees or organizations.

Facilitates system technical reviews within the institution to ensure appropriate technical architecture and design, including understanding and applying concepts of enterprise architecture to ensure systems align, adhere and integrate within Mayo Information Technology enterprise environment. Works independently on all projects and assignments escalating to others based upon scope of authority, producing dependable results that consistently meet objectives. May be required to provide 24/7 on-call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.

Qualifications

Bachelor's degree and 8 years' experience including 5 years' of demonstrated technical experience and 3 years of demonstrated leadership experience OR Associates Degree and 10 years' experience including 5 years' of demonstrated technical experience and 3 years of demonstrated leadership experience. Often moves among different work areas and seeks to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Demonstrates initiative and self-motivation to complete tasks and assignments on time. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in multiple technologies. Demonstrated ability in solving complex technical problems with multiple technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

This position will accept applications until 04/26/2024. This deadline may be extended if the necessary candidate pool is not met by this date.

Exemption Status

Exempt

Compensation Detail

$128,502.40 - $186,264.00 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; 8:00 am - 5:00 pm

Weekend Schedule

As needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Miranda Grabner
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