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Head of Middle East and Africa Customer Services Business Management

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Company:  Siemens
Industry:  Internships
Job Type:  Full Time
Country:  United Arab Emirates
State/Province:  Any
City:  Dubai
Post Date:  04/23/2024 08:39 PM
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Head of Middle East and Africa Customer Services Business Management - Based in Dubai, United Arab Emirates.

Your role:

  • You will achieve highest customer satisfaction within the framework of Siemens Healthcare, Customer Services.
  • You will lead and hold full disciplinary responsibility of a team of highly qualified and motivated customer services professionals across multiple countries.
  • You and your team are responsible for Customer Services business management and business development for a variety of countries across Middle East and Africa.
  • You and your team will support and implement headquarter-driven as well as locally developed Customer Services offerings whilst driving highest customer satisfaction.
  • You will support and manage all Customer Services management processes to drive Customer Services revenue, market share growth and profitability.
  • Following local and HQ defined business objectives you will be responsible for achieving planned operating profits.
  • You will help define and implement service budget planning by including installed base development, contractual and non-contractual services whilst keeping high focus on productivity, efficiency, and effectiveness to meet the defined Healthcare target agreements.
  • You will cooperate with the other Customer Services functions and follow the implemented and required Service Support Processes.
  • You will oversee resource development and execute required manpower planning in the context of growth, automation, and productivity gains.
  • Externally, you will closely interact with customers and business partners.
  • Internally you will closely collaborate with Executive Management, Customer Services Country Heads, Area Service Managers, Service Sales and Marketing, Business Area and Business Horizontals teams, sales, and country managers as well as business administration.

Your expertise:

  • 10 or more years of experience in healthcare Customer Services business management, business development, sales, and marketing, ideally in relevant leadership positions.
  • Experience using MS office and other software applications.
  • Fluency in English, Arabic and French language proficiency is of advantage.
  • Excellent communication and interpersonal skills
  • Strong drive and focus for results.
  • Strong customer and business result orientation.


To find out more about the specific business, have a look at Siemens Healthineers

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
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