Overview
COME JOIN THE BAND IN BRISTOL! We are looking for smiling faces to deliver ROCK STAR SERVICE for our guests. We will be interviewing for hourly positions at our Hiring Event on Tuesday, 5/7/2024 from 10am - 4pm at the Delta Hotel by Marriott Bristol, 3135 Linden Dr, Bristol, VA 24202. Non-tipped postitions start at $18/hourly! Professional attire and printed resumes are strongly encouraged.
Responsibilities
PUBLIC SPACE ATTENDANT (EVS) JOB DESCRIPTION
- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Collect and remove trash; clean carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings and fabric; reposition furniture and equipment after cleaning.
- Sweep, dust mop, and wet mop hard surface floors.
- Clean/dust all surfaces: walls, doors, hardware, games, furnishings, door glass, display cases, etc.
- Stock, clean and sanitize restroom fixtures and surfaces.
- Work cooperatively with supervisors and all other team members of the property. Comply with department procedures, schedules and standards of performance.
- Observe and report needed maintenance to buildings, fixtures, and equipment; report any loss, damage or breakage of property, or threat to safety.
- Assist in emergency clean-ups and provide coverage for absences.
- Attend and participate in meetings.
- Perform work regularly and predictably.
- Responsible for cleaning and sanitizing work and public spaces.
- Other duties as assigned.
ENGINEER FACILITIES JOB DESCRIPTION
- Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Responsible for overall maintenance, upkeep and repairs of facility.
- Will climb extension ladders to 20+ feet.
- Perform minor repairs to plumbing, electrical, HVAC, and carpentry equipment and systems.
- Performs event setups and teardowns in a safe, timely manner. Moves furniture and equipment as directed. Supports other departmental events as directed.
- Installs and makes repairs to doors, furniture, office partitions, flooring and other related items.
- Preps and prepares drywall for painting. Paints and stains wall, furniture and other associated items.
- Creates service request for purposes of documenting work performed. Completes all work orders assigned in a timely manner.
- Documents all work on a daily basis.
- Maintains technical logs and records all relevant data as appropriate.
- Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.
ENGINEER II JOB DESCRIPTION
- Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Responsible for overall maintenance, upkeep and repairs of facility.
- Will climb extension ladders to 20+ feet.
- Responds to maintenance service calls in a timely manner.
- Repairs, replaces and performs preventive maintenance on electrical, mechanical and kitchen equipment.
- Perform skilled maintenance repairs to plumbing, electrical, HVAC, and carpentry equipment and systems.
- Adjust temperature settings on a Building Automation System.
- Understanding of Emergency Generators and their operations. Ability to perform functions required during power switching. Monitors Emergency Generators and associated equipment.
- Performs event setups and teardowns in a safe, timely manner.
- Installs and makes repairs to doors, furniture, office partitions, flooring and other related items.
- Preps and prepares drywall for painting. Paints and stains wall, furniture and other associated items.
- Creates service request for purposes of documenting work performed. Completes all work orders assigned in a timely manner.
- Documents all work on a daily basis.
- Maintains technical logs and records all relevant data as appropriate.
- Performs all other duties as assigned and adheres to all Virginia Lottery regulations and Departmental Standard Operating Procedures.
PLAYERS CLUB REPRESENTATIVE JOB DESCRIPTION
- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Service all customers at the customer service booths and VIP room; greet bus arrivals; conduct property tours; and assist in promotional events.
- Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services, and amenities available as well as any special targeted player events.
- Approve and issue limited comps to mid and high-end rated players based on established guidelines.
- Coordinate comp paperwork, including room, food and beverage, special events and transportation for Casino/Executive Host, VIP Services, and casino personnel.
- Coordinate reservation responses for special events and necessary accommodations for mid to high-end guests as requested.
- Handle difficult customer interactions and directs other customer disputes to the appropriate authority.
- Control and monitor access to VIP amenities by tracking each member's visit.
- Keep current with and can execute all player recognition programs (e.g., member card, cash back programs, comping, etc).
- Consistently display positive attitude and high service standards.
- Respond to customer and co-workers' inquiries in a prompt and courteous fashion.
- Perform data entry, documentation, inventory, and other administrative duties as assigned with accuracy, thoroughness, and speed.
- Adhere to all Company and departmental policies, procedures, and practices. Report all irregularities to the appropriate party.
- Adheres to all Virginia Gaming Regulations.
ATTENDANT COUNT TEAM JOB DESCRIPTION
- Collect funds from Slot Machines.
- Verification of documentation.
- Conduct a mechanically assisted count of the contents of the BVU boxes.
- Conduct a mechanically assisted count of the contents of the live gaming device drop boxes to determine, by table, the amount of the drop and the win.
- Process and provide accurate financial records from the daily count.
- Count, strap and wrap funds.
- Ensures count room is clean and orderly.
- Enter data into ACSC computer system.
- Communicate and provide excellent customer service to team members, guests, and vendors.
- Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.
SECURITY OFFICER JOB DESCRIPTION
- Maintain security throughout the entire property.
- Responsible for the security and safety of patrons and employees during assigned shift.
- Safeguards Company assets during shift times.
- Prepare detailed incident reports in a clear and precise manner.
- Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Enforces policies and procedures as they apply to the Internal Controls and Gaming Regulations during their assigned shifts.
- Assists in the event of an emergency.
- Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions, and escorting them if necessary.
- Perform work regularly and adheres to all Virginia Lottery Regulations.
CAGE CASHIER JOB DESCRIPTION
- Quickly and accurately makes change, cashes checks, and processes fills.
- Writes receipts for pay outs, and other documents. Inputs and accesses information on the computer.
- Greets patrons and offers efficient, timely customer service during all window transactions.
- Uses current technology to obtain customer credit information, field incoming calls and coordinates work with fellow employees.
- Maintains bank balance and keeps work area clean and supplies stocked.
- Completes any required paperwork.
- Performs any additional duties as assigned by the shift supervisor.
- Customer facing transactions:
- Front Money, and Safekeeping transactions
- Currency exchange
- Check cashing
- Credit card cash advance
- Ticket related transactions
- Required to complete all related documentation with accuracy.
- Balances specific assigned areas with accuracy.
- Adheres to Internal Controls and Standard Operating Procedures.
- Adheres to all AML/Title 31 regulations.
- Follows all company policies and procedures.
- Adheres to all Virginia Lottery Regulations.
- Other duties as assigned.
MEDICA L RESPONSE TECHNICION JOB DESCRIPTION
- Maintain security throughout the entire property.
- Assists in the coordination of emergency situations.
- Provides emergency medical care within limits of certification.
- Disinfects and maintains cleanliness of EMS equipment, supplies and treatment rooms as per the requirements of daily assignments.
- Conducts themselves in accordance with all Gaming Commission Regulations, and departmental policies and procedures.
- Patrols the casino areas to establish a security presence and reports all unusual situations and/or suspicious persons.
- Completes thorough documentation of all medical calls.
- Completes all required checklists for inventory and inspections of supplies and equipment.
- Notifies a Supervisor of any problems with equipment and/or supplies and makes note of supplies that require replenishing.
- Replaces supplies as necessary and reports missing supplies to a Supervisor.
- Perform work regularly and adheres to all Virginia Lottery Regulations.
SURVEILLANCE TECHNICIAN JOB DESCRIPTION
- Solely responsible for the installation and maintenance of surveillance equipment.
- Troubleshoot and repairs faulty equipment in timely manner.
- Observe and report all area under surveillance to ensure compliance with the Virginia Lottery policies and procedures.
- Ensure that all company and departmental procedures are followed; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
- Research, evaluate, make recommendations, and procures or provides expertise in the procurement of technical investigative equipment.
- Document and maintain detailed records (e.g. service requests, location of equipment, time and parts used for repairs, etc.)
- Schedule and/or coordinate services (e.g. repairs, installations, removal of equipment, preventative maintenance, etc.).
- Respond to 24-hour/day, seven day/week emergency callouts to perform and/or facilitate emergency equipment repairs anywhere technical investigative equipment is utilized.
- Test and evaluate new equipment to ensure that the equipment meets the parameters of Gaming Commission specifications.
- Perform work regularly and adheres to all Virginia Lottery Regulations.
SPECIALTY BANKER JOB DESCRIPTION
- Responsible for the daily cage deposits.
- Acceptance of hard and soft count drops daily.
- Replenishment of window and change attendant banks.
- Maintain paperwork as specified in the company's internal controls in regards to marker, front money, key control.
- Performs all other related and compatible duties as assigned.
- This position may be assigned to any area within the Cage.
- Functions involving Marker Bank, Fill Bank, Employee Services Bank and Main Bank.
- Appropriately documenting all movement of assets specific to the area assigned.
- Pit related transactions including but not limited to fill requests (fills and credits).
- Acceptance of document transfers and dealers toke process.
- Slot related transactions to include but not limited to manual jackpots, jackpot payouts requiring multiple types of payment, slot markers, slot toke process.
- Deposit preparation to include but not limited to cash, cash equivalents, markers, personal checks.
- Accepting and processing wire transfers and cash equivalents as outlined in the standard operating procedures.
- Servicing employees for retail, food and beverage and slot floats to perform their duties.
- All additional assignments requested by cage supervisor and above.
- Well groomed, in appropriate uniform, and on time for assigned areas.
- Adheres to all Virginia Lottery Regulations.
Additional Details
DISCLAIMER:
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). # HARDROCKBRISTOL
Age Requirements
21+
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