Overview
Servers ensure that guest have an enjoyable dining experience by providing quality customer service.
Responsibilities
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Take guest beverage order in a timely manner and explain the food selections and offerings
- Maintain complete knowledge of the daily buffet food and beverage offerings.
- Anticipate guests service needs
- Engage guests in conversation regarding their stay, property services, and area attractions
- Speak to guests' and co-workers using clear, appropriate and professional language
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
- Polish flatware and Glassware
- Set up tables and server stations according to outlet standards, use proper glassware, condiments, and polished silverware.
- Notify management of maintenance repair issues
- Thank guests with genuine appreciation and provide a fond farewell
- Complete open and closing side duties during the shift
- Maintain proper table maintenance throughout the guest dining experience ensuring dirty plates, glassware and utensils are cleared consistently
- Work with others to ensure guest service standards are met
- Bring dirty flatware, glassware, dishes, etc. to breakdown station so it can be properly washed.
- Constantly inspect workstation, ensure floors are clean and free of debris.
- Complete any additional reasonable requests by management
Qualifications
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Take guest beverage order in a timely manner and explain the food selections and offerings
- Maintain complete knowledge of the offering on the buffet daily
- Anticipate guests service needs
- Engage guests in conversation regarding their stay, property services, and area attractions
- Speak to guests' and co-workers using clear, appropriate and professional language
- Set-up / Replenish side station with polished china, napkins, glassware and silverware throughout the shift
- Maintain proper table maintenance throughout the guest dining experience ensuring dirty plates, glassware and utensils are cleared consistently
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
- Maintain cleanliness of work areas throughout the shift
- Notify management of maintenance repair issues
- Thank guests with genuine appreciation and provide a fond farewell
- Complete open and closing side duties during the shift
- Complete any additional reasonable requests by management
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