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Company:	Hard Rock Hotel and Casino
Industry:	Casino / Gaming Hospitality Hotel / Resort / Lodging Cool Jobs
Country:	United Kingdom
State/Province:	Any
City:	London
Post Date:	04/23/2024 08:10 PM
Overview The Retail Supervisor is responsible for creating Authentic Experiences that Rock! As a Hard Rock Cafe Retail Supervisor, you will be in charge of managing the service atmosphere of the cafe to ensure that every guest is provided with the signature Hard Rock Kick-Ass experience. Responsibilities Basic functions of the Hospitality Supervisor include: Ensuring that Kick-Ass Service is communicated, understood and demonstrated by all FOH team members. Communicating with the GM and FOH Department Mgrs regarding FOH objectives. Communicating those objectives to FOH team members to ensure effective operations. Recognizing staff members who provide Kick Ass Service. Executing contests and incentives to motivate and support the FOH team. Identifying areas of opportunity in FOH operations, and communicating these gaps to the department manager and GM. Notifying department/shift manager of any issues or concerns on the floor. Acting as a resource to FOH staff. Executing department action plans to fill any gaps in quality or service. Promoting and embracing the department strategy established by the department manager and GM. Assisting Training Manager by overseeing FOH training on the shift to ensure that training is being executed effectively and thoroughly. Participating in sound check meetings to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc. Taking personal accountability for the satisfaction of all guests. Offering presence on the floor during the entire shift to assist FOH staff with any questions (comps, voids, discounts, etc) or to provide a helping hand. Resolving Guest Complaints on the spot and involving Manager on Duty to follow up and ensure 100% satisfaction. Ensuring a healthy and safe environment for staff and guests. Creating a positive environment in which all employees have the ability to maximize their potential. Reviewing SMG and mystery shopper reports to evaluate and improve the overall guest experience. Qualifications Qualification Requirements include: Previous track record of success in a front-of-house position (sales assistant,server, host or bar) Demonstration of strong leadership and communication skills Understanding of all Hard Rock policies and procedures Compliance with all regulatory requirements Professional appearance Ability to make decisions and solve problems High level of personal accountability Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC's 5 core Values and Mission Statement Maintaining a flexible schedule and willingness to comply with the demands of the business #IndeedUK

Retail Supervisor

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