Remote Contact Center Telephony Project Assistant

The Christian Broadcasting Network (CBN) is seeking a Remote Contact Center Telephony Project Assistant for a 24/7 contact center that serves inbound, outbound, digital, and email channels through teams that are on-site, remote, and international. Will create, manage and evaluate selected inbound and outbound internal and outsourced campaigns from concept to final reporting and assist with project scheduling, outbound workflow administration, and call routing functions.

The successful candidate will have the following qualifications: 

• Working knowledge of business, marketing and inspirational fundraising practices and principles.
• Working knowledge of project management, preferably in a direct mail or call center environment
• Working knowledge of Microsoft Office and SQL utilities with a strong understanding of relational databases
• Strong time management, organizational and analytical skills
• Excellent written and verbal communication skills
• Strong interpersonal skills with ability to effectively interact with staff and outside public
• Ability to learn new system utilities and architecture
• Ability to handle multiple tasks, and meet deadlines
• Ability to work independently, and as an effective member of a team
• Must reside in Virginia, Florida, Georgia, Alabama, Oklahoma, Kansas, Tennessee, Texas, North Carolina, or South Carolina