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Company: | Facebook |
Industry: |
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Internet / E-Commerce Social Media |
Country: | Singapore |
State/Province: | Any |
City: | All Cities |
Post Date: | 04/21/2024 10:15 PM |
The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.The Business Incident Response (BIR) team, within Global Response Operations, is focused on providing a world class experience for Meta's advertisers, internal executives, and our community of users. We provide 24/7 incident management and end-to-end resolution of critical and nuanced escalations from sales & executives; often with significant revenue, reputational, PR and/or regulatory risk to Meta. Additionally, we provide high-touch, curated support that often requires external engagement with advertisers & end users. We are currently hiring for an experienced Individual Contributor (IC) with a demonstrated ability to provide world class customer service while incident managing high-pressure/ high-risk escalations, stemming from Meta's advertisers & internal executives. Reporting to the NA, Dublin, or Singapore regional manager, the successful candidate will have direct responsibility for resolving escalations, oftentimes with significant revenue risk and at times engaging directly with the advertiser and/or end user. Additional responsibility in providing root cause analysis and cross-company collaboration to strengthen the holistic support ecosystem. Business Incident Response Specialist Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
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