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| Company: | Live Nation |
| Industry: | Events |
| Job Type: | Part-Time |
| Country: | United States |
| State/Province: | Illinois |
| City: | Chicago |
| Post Date: | 04/21/2024 09:25 AM |
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Job Summary: THE JOB The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on-site IT support at Huntington Bank Pavilion at Northerly Island. As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry. WHAT THIS ROLE WILL DO • Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff. • Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures. • Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology • Be the onsite contact and provide guided access for visiting IT service or support providers • Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on "day of show." • Provide proactive "day of show" IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans. • Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals. • Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies. • Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization. • Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events. WHAT THIS PERSON WILL BRING • Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred • Strong communication skills (oral and written) paired with a professional communication style • Self-motivated, capable of independent reasoning and troubleshooting • Highly organized and strong attention to detail • Must be a reliable and dependable team player with ability to work independently and under little supervision • Must be able to adapt to a constantly changing and at times stressful work environment • Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record • This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role. • (Note: Shifts may change to meet business needs). | |
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