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Area Manager Customer Support

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Company:  BMW Group
Industry:  Automotive
Country:  Hungary
State/Province:  Any
City:  Budapest
Post Date:  04/20/2024 01:21 PM
LET'S MAKE CUSTOMER SUPPORT LEGENDARY.

SHARE YOUR PASSION.

At BMW, our dedicated customer support teams always go the extra mile, proactively meeting people's needs with a truly personal touch. And everyone has a role to play when it comes to making our customers happy. So whether you're passionate about helping others or finding elegant solutions to complex problems, you're sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded, and supported is the driving force behind our success. So join us in changing the way the world moves for good.

You will be responsible for
  • Steering qualitative and quantitative target achievement of BMW and MINI Dealers and Authorised Repairers in Hungary,
  • Representing and proactively managing end customer and dealer expectations and escalations within the Aftersales organization of BMW Group Hungary,
  • Taking part in developing and implementing BMW Group Hungary Spare Parts, Accessories and Services strategies and concepts and digitalisation,
  • Driving customer satisfaction and loyalisation in parallel with retail and wholesale profitability via implementation and maintenance of defined processes and control of the business,
  • Coaching, supporting and following up dealers to achieve their individual targets,
  • Adapting aftersales business strategies and planning to rapidly changing market conditions.


Qualifications and experience
  • College or university degree,
  • At least 5 years of experience in similar positions preferably within automotive aftersales,
  • Thorough understanding of car repair, spare parts and cars wholesale and retail business, warranty and goodwill, used car market etc.,
  • Highly structured and organised personality with a holistic view and readiness to go into details (granular work approach),
  • Strong written and verbal communication skills both in Hungarian and in English,
  • Computer proficiency in a Windows environment using MS Office including PowerPoint and Excel,
  • Customer focused positive, assertive, and open but determined personality with result orientation and sales attitude.
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