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Company: | Royal Caribbean International |
Industry: | Cruise Line |
Country: | United States |
State/Province: | Florida |
City: | Miami |
Post Code: | 33132 |
Post Date: | 04/20/2024 03:29 AM |
Position Summary: One of Royal Caribbean's top strategies is to deliver great vacations through reducing onboard complaints. This lead role will provide analytic support to the expansion of problem resolution efforts fleetwide. This role will spearhead the analysis of actual verbatim comments from our guests and formulate recommended actions to reduce guest complaints and improve guest satisfaction. This role will also provide analytical support to drive chat BOT learnings for auto-generated responses for the company to provide digital interactives between guests and staff onboard our ships. In addition, this role will work with other analytical support teams to monitor automated jobs and create reports to support onboard revenue areas. QUALIFICATIONS AND EDUCATION
FINANCIAL/QUANTITIVE RESPONSIBILITIES
KNOWLEDGE AND SKILLS:
PHYSICAL REQUIREMENTS The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc. The employee communicates, listens, compares variables, and assesses information. The employee regularly moves about the office complex, and may climb, descend, lift or move 10 pounds. WORKING CONDITIONS It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-OH1 |
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