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Company:  Federal Aviation Administration - FAA
Industry:  Government / Civil Service
Airline / Aviation / Aerospace
Job Type:  Full Time
Country:  United States
State/Province:  New Hampshire
City:  Nashua
Salary/Earnings:  $122,685 - $190,196 per year Salary above includes 31.97% locality pay.
04/19/2024 10:10 PM
Duties

The Operations Support Manager (OSM) position serves as first level Manager of an assigned workforce consisting of Technical Analysts, Management & 0program Analysts and/or Assistant, Administrative Officers, Budget Analysts, and Training Specialists who provide support to management and employees in the ATO, Technical Operations Organization. This position reports directly to the Technical Operations, Technical Services Organization, Technical Services Manager within a Service Area.

Manages and directs a highly technical and diverse workforce that implements national level requirements for program such as Field Incident Response, staffing, budget planning and execution, acquisition/procurement, and training/certification. Position uses effective performance management to lead assigned group in completing the mission and meeting FAA and Air Traffic Organization goals and objectives. Actively promotes, supports, and participates in the FAA's Equal Employment Opportunity and Diversity Programs.

Managerial duties typically affect employees and managers in more than one organizational unit/project/program and include: planning; communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking recommending or approving corrective/disciplinary actions as appropriate.

Applies an advanced knowledge of the technical aspects of the work directed, and an advanced knowledge of budget, personnel, and other administrative policies and procedures, and an advanced understanding of the objectives of the organization. Maintains, analyzes, and reports information relied on by manages to efficiently manage the organization. Defines, plans and organizes assigned resources necessary to accomplish the goals and objectives of the Technical Operations organization. Has authority to make commitments for subordinate organizational units, within guidelines.

Manages budget and either reallocates resources among organizational units/projects/programs or request additional resources, as needed. May perform critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements. Resolves all but unique problems without the intervention of higher level management. Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.

Incumbent responsible for trend analysis; operational metrics tools development, Core NAS Policy raining, WEB CM Coordination, and scheduling for workshops. Supports the implementation of Concept of Operations (CONOPS) evolution within the District. Maintains contacts both internal and external to the district, including senior management, union representatives, service center, personnel, ATO Service Units, and FAA lines of business. May represent the FAA on interagency committees and national groups that develop, monitor and evaluate district programs and operations.

The work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. Individual and organizational performance in typically reviewed periodically by higher level management, usually through status reports and organizational performance measures. Incumbent has discretion to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision. Work activities typically impact directly on project/program objectives for more than one organizational unit and for the major subdivision. Work frequently affects the major subdivision's internal and external customers.

Requirements

Conditions of Employment
  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents)
  • A one-year supervisor/managerial probationary period may be required.


Qualifications

To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience is managing resources, management and strategic planning; process evaluation and development; and knowledge of budget allocation and administrative policies/procedures.

Qualifications must be met by the closing date of this vacancy announcement.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

Applicants should provide examples of Specialized Experience in their work history.

Narratives for Leadership and Management Dimension/Technical Requirements identified are mandatory. Failure to provide the Leadership and Management Dimensions/Technical Requirements narrative will prevent you from receiving further consideration.

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies.

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skill and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a narrative response in the text box listed below each KSA in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the KSA listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

Some, all or none of the applicants may be interviewed.

This is not a bargaining unit position.

Links to Important Information: ,

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    Applicants must submit an electronic application via Aviator and SF-50 by fax or uploaded via Aviator by the closing date of this announcement. Failure to submit the application and required documentation by the closing date will be ineligible for consideration.

    If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

    If you are an FAA employee, you can access and print your SF-50 from the eOPF system .

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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