Patient Services Associate/Assistant Job In Michigan - University Of Michigan Health System - Healthcare / Medical Career

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University-Of-Michigan-Health-System

Company:	University of Michigan Health System
Industry:	Healthcare / Medical
Job Type:	Full Time
Country:	United States
State/Province:	Michigan
City:	Ann Arbor
Post Date:	04/19/2024 04:10 PM
Summary The Rogel Cancer Center is a University of Michigan Ambulatory Care facility dedicated to providing high-quality health care services. We are located at 1500 E. Medical Center Drive in Ann Arbor, MI. We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in the goal of crafting the ideal experience for our patients, families, and employees. Why work for Michigan Medicine? You will play an integral role within our institution and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual and to help you advance in your career. Don't hesitate, join our team today and help us provide remarkable assistance to our patients in the Cancer Center. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty, and staff. What perks and benefits can you look forward to? Excellent medical, dental, and vision coverage Generous PTO program Tremendous team support Advancement opportunities Mission Statement We, the staff and faculty of the Rogel Comprehensive Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence. Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide, and, in the courtesies, we extend to patients, families, and each respective team member. The Rogel Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family-centered experience according to the Health System Service Excellence Goals is a priority in the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty, and staff. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings Responsibilities* The position works with the Blue Team in the Cancer Center. Primarily responsible for checking patients out after their medical appointments, scheduling and coordinating future appointments, Infusion therapies, tests, Radiation Oncology (if needed), and procedures. Able to accurately and efficiently schedule patients utilizing MiChart. Able to identify the best available appointment type for the patient's particular appointment. Takes payments for services. Able to request and process all patient payments, both co-pays and outstanding balances. Accurately reconciles and balances receipts and payments collected. Able to enter valid and complete information into Cadence. Follows protocols for verifying all patient demographics and insurance information. Other clerical duties such as assigned. Required Qualifications* High School diploma or an equivalent combination of education is necessary. General office practices, ability to understand medical documentation, and general knowledge of medical terminology is required. Demonstrated excellent verbal and written skills. Candidate must be an active team player and be able to work independently. Strong organizational and prioritization skills are required along with outstanding customer service skills. Demonstrated record of excellent attendance. Exhibits professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment with accuracy. Demonstrated ability to work well under pressure and meet deadlines. Demonstrated strong problem-solving skills. Ability to move from position to position during the shift of work. Exceptional interpersonal skills. Demonstrated active listening, written, verbal, and information technology skills. Assistant Level: 0-2 years experience. Associate Level: 2-3 years experience. Desired Qualifications* Knowledge of University policies and procedures. Working knowledge of medical terms, testing, and procedures is desired. Previous clerical work in a hospital setting. Demonstrated proficiency with Microsoft Office applications, Careweb, Outlook, EPIC and the ability to navigate between these systems. Experience working within a large, complex healthcare setting. Work Schedule Monday-Friday 40 hours Underfill Statement This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.

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