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Company: | Royal Caribbean International |
Industry: | Cruise Line |
State/Province: | Any |
City: | Singapore |
Post Date: | 04/18/2024 03:25 AM |
The Guest & Trade Services Executive delivers towards the overall operational delivery in Singapore / APAC contact centres, whilst also supporting the overall needs of the Australian region. Working closely with the GTS Manager, the primary objective is to maximise revenue generating opportunities, identify efficiencies and ensure the quality to the customer is constantly improved through effective management of our supplier and its contractual obligations as well as performance measures through KPIs and SLAs. The role requires operational subject matter expertise ensuring each contact centre functions operations efficiently and to expected standards. Additional responsibilities range from participating in company or supplier led projects, continuous improvement initiatives and process updates in addition to assessing training needs that have an impact on the contact centres and ensuring the deliverables are in line with each brand's strategy. E SSENTIAL D UTIES AND R ESPONSIBILITIES :
EXPERIENCE / KNOWLEDGE & SKILLS
QUALIFICATIONS
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