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AGENT I - FRONT DESK

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Company:  Hard Rock Hotel and Casino
Industry:  Casino / Gaming
Cool Jobs
Hospitality
Hotel / Resort / Lodging
Job Type:  Full Time
Country:  United States
State/Province:  New Jersey
City:  Atlantic City
Post Date:  04/16/2024 08:08 PM
Overview

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

Responsibilities

  • Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
  • Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
  • Communicate with Customer Care for future reservations via telephone calls.
  • Assist with booking guest reservations that are walk-ins.
  • Respond to guest requests and communicate with other departments as it relates to those requests.
  • Provide alternative options to guests if their requests cannot be satisfied.
  • Offering bell assistance to each guest upon departure.
  • Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
  • Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
  • Other duties as assigned.

#indeedAC

Qualifications

  • High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
  • Ability to work flexible schedules, including nights, weekends, and holidays as required.
  • Must possess strong mathematical skills specific to position responsibilities.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
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