Front Desk Supervisor - Zion National Park

Job Summary:
The Front Desk Supervisor is tasked to help provide excellent customer services at Zion's historic high volume Lodge. Welcome visitors, check guests in/out, manage POS system, train new employees, and collaborate with other departments. 

The Details:
Position Type: Full-Time, Year-Round
Start Date: ASAP  
Pay: $15.35/hr 

Housing/Meals: Complimentary - private dorm room and free meals 
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Zion National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Zion, and proud stewards of the park.

Life in Zion:

• Employee housing (single-status housing or RV site) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth), employee gym
• Bike rentals
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Generous benefit package for full-time employees
• Unlimited outdoor recreation opportunities
• Direct access to Zion National Park's restricted Canyon Scenic Drive
• Exclusive employee discounts in Zion and other Xanterra properties
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Performs all duties with respect to the Company’s Core Values, Mission Statement, and guest service standards.
• Reports to the Front Desk Manager in all areas of lodging systems, policies, and procedures.
• Ensures that all complaints are addressed immediately and rectified prior to the guest leaving Zion Lodge. 
• Maintains positive and professional communications at all times, with all persons, face-to-face, via phone, via email, and via radio.
• Trains and supervises front desk personnel.
• Handles all phases of group tour arrivals to provide a smooth and orderly flow of guests. May include meeting group tour escorts, tour check-in, collecting money and fees, preparing vouchers, and rooming lists.
• Maintains open and positive communications with other departments to ensure coordination and efficiency of hotel activities, functions, and operations.
• Answers inquiries pertaining to hotel policies, services, and reservations for rooms, tour/transportation needs and outside activities.
• Follows all cash handling procedures per Accounting policies. Ensures that all Guest Service Agents follow all cash handling procedures. Responsible for a cash bank.

Qualifications

• Ability to communicate effectively and accurately in a diverse and high volume environment.
• Prior experience in a management/supervisory role preferred. 
• Ability to remain flexible and teamwork-oriented.
• Ability to learn quickly and follow instructions accurately.
• Strong communication and interpersonal skills.
• Prior front desk and cash handling experience.

Physical Requirements:

• The ability to stand for extended periods of time.
• The ability to lift up-wards of 15 lbs. 
• The ability to work in a high volume/fast paced environment.