Overview
The Table Games Manager is responsible for the overall smooth operation and management of casino table games operations. Reviews and recommends policy changes to the in accordance with Hard Rock Casino's Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation.
Responsibilities
- Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.
- Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation & initiation of new gaming product.
- Staffing and scheduling of entire Table Games Department efficiently with respect to special events, weather, and business conditions.
- Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
- Works diligently to support Hard Rock's culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Hard Rock Casino and encourages other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolves customer related problems in a fast paced environment.
- Ensures the protection of customer's rewards and credit lines.
- Complies with all departmental and Company Policies including Hard Rock's business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Hard Rock Casino's trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.
- Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
- Other duties as assigned
- Lives the Brand.
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Ten to fifteen years casino experience with a minimum of ten years at management level.
- Must be knowledgeable of all table games Hard Rock's Compliance/Regulations.
- Excellent interpersonal, written and verbal communication skills in English is essential
- Proficiency in a second language (French) is preferred
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
- Analytical, observational, organizational, interpersonal and communication skills.
PHYSICAL DEMANDS
- The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.
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