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Company:	Salesforce
Industry:	Internet / E-Commerce IT / Software Development Social Media
Job Type:	Full Time
Country:	Ireland
State/Province:	Any
City:	Dublin
Post Date:	04/05/2024 03:14 PM
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Technical Support Engineer works primarily with enterprise customers of Tableau's Products, proactively assisting them with post-sales set-up and usage of the products, Responsibilities include taking a proactive role in working with the Support team to triage and resolve highly sophisticated, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, the Technical Support Engineer will routinely partner with our Development, Sustaining Engineering, and Sales organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful. Role & Responsibilities: Learn the Tableau products and continue to build technical skills to support global customers with their issues. This will involve debugging, troubleshooting, and taking ownership to see that the issue is fully resolved, including handling customer concerns Achieve important metric goals consistently such as Productivity, CSAT, TTR Act as a trusted advisor to the customer on issues related to their Tableau products and infrastructure resulting in high customer satisfaction Collaborate with different teams such as TAMs, Sales, Ops Admins, Dev, etc. at Tableau to provide a flawless experience for our customers Identify and improve documentation and processes Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers Review support cases for technical and troubleshooting accuracy Replicate issues (inhouse)and provide solutions and RCA's within stipulated time Make effective use of communication channels such as email, calls and other electronic methods to interact optimally with customers Required Skills/Experience: Technical Support experience handling global customers Solid understanding and demonstrable experience in some of the following areas: Databases: MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift Networking: DNS, SSL, Proxies and Load Balancers, Fiddler, Wireshark Authentication: Active Directory, SAML, Kerberos, OAuth, OpenID Operating Systems: Windows Server, Linux (Red Hat and Debian), Mac OSX Virtualization: AWS, Citrix, Azure, VMWare You do not need previous experience with our product, as we will provide all the vital support and training to develop your knowledge during your onboarding program. Continuous learning is encouraged and supported through sponsorship of both internal and third-party certifications relevant to your role. Ability to communicate technical concepts clearly and optimally Analysing, troubleshooting, and problem-solving expertise Optimally prioritize and call out customer issues Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification Do timely updates of tasks to match the severity levels Excellent written and verbal communication skills Effective communication and interpersonal skills to be able to build rapport with people at all levels The ability to work in teams as well as independently Take a proactive approach to work without close supervision Should be patient, persistent, and diligent with a good work ethic and Interpersonal Skills Positive demeanour Willingness to cover the weekend on-call rotation Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.

Technical/Network Support Engineer, Tableau (either Italian, German, French, Spanish)

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