Disney Tour Services Representative (HKD$6,000 Special Welcome Reward) Job In Any - Walt Disney Studios - Broadcasting / Radio, Cool Jobs, Entertainment / Music, Film / TV / Modeling, Media / Journalism / Publishing Career

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The-Walt-Disney-Company

Company:	Walt Disney Studios
Industry:	Broadcasting / Radio Cool Jobs Entertainment / Music Film / TV / Modeling Media / Journalism / Publishing
Country:	Hong Kong
State/Province:	Any
City:	Lantau Island
Post Date:	04/05/2024 07:16 AM
Job Summary: Have you ever dreamed of joining playtime with Woody and Jessie in Andy's Backyard or leading Guests to cruise the classic river voyage of adventure? From operating rides and attractions to arranging engagement proposals for Guests, Attractions and Guest Service Cast Members bring the magic of the Hong Kong Disneyland Resort to life for our Guests. Responsibilities: Assist Guests planning itineraries, tour booking, priority seating/reservations, and other services to help create a magical experience for our Guests Assist manager on duty, monitor daily operations and labor, ensure the location is being managed in the most professional manner Make on-the-spot decisions regarding problems of Guests requests and Cast performance. Must be comfortable engaging in difficult situations to resolve complex Guest concerns and handle any ad-hoc situations utilizing available resources Be a role model to upkeep the positive synergy among the team and act as a mentor to provide guidance and training for junior Cast Members Monitor and provide performance feedback to Cast Members through on-going supervising and coaching and recognizing those who goes above and beyond Prepare rosters and reports, provide inputs for performance appraisals Ensure correct safety practices are being followed. Ensure Cast Members' compliance on Disney Service Qualities and Service Guidelines Performs any other duties and responsibilities as assigned by manager on duty Basic Qualifications: Customer-facing operations experience in hospitality sector or other relevant industry Excellent command of written and verbal communication skills (English, Cantonese & Mandarin preferred) Team spirit, Guest oriented, patient, positive thinking, logical problem-solving mindset with strong safety and Guest service awareness Exceptional interpersonal skills and focused on delivering quality Guest experiences and service excellence Able to reflect a professional image while maintaining Guests' privacy Able to perform in a fast-paced and sometimes stressful working environment At least 5 years' experience in relevant industries with 2 years in supervisory level Willingness to work at different locations in the Resort area, including outdoor locations Willingness to work in shifts #LI-DNI Preferred Qualifications: Able to speak other foreign language(s) would be advantage Preferred Education Proficient in Microsoft Office including Word Processing, Excel and PowerPoint Graduated in Hospitality or Tourism Management related courses would be advantage Additional Information: SCHEDULE AVAILABILTY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company - typically 5 to 6 working days per week including shifts on Saturdays, Sundays and Public Holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking "Next" on each page, then "Submit" on the final page. About Hong Kong Disneyland Resort: Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort's luxurious Disney hotels. The magic doesn't end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Hongkong International Theme Parks Limited , which is part of a business we call Hong Kong Disneyland Resort .

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