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Company:	Four Seasons Hotels and Resorts
Industry:	Hospitality Hotel / Resort / Lodging Cool Jobs
Job Type:	Full Time
Country:	Saint Kitts and Nevis
State/Province:	Any
City:	Nevis
Post Date:	04/04/2024 09:59 AM
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover. About the role Four Seasons Resort Nevis is seeking Group Rooms Coordinator who will be responsible for overseeing all aspects of room reservations for group bookings. The key responsibilities include monitoring and managing group room blocks within the resort's inventory, ensuring compliance with group contractual obligations, and facilitating effective communication among group contacts, Sales Managers, Conference Service Managers, Operational Departments, and the Director of Revenue Management. What you will do Send introduction emails with group contacts, confirm cutoff and attrition dates, send reminders for the cutoff date, and verify room block and rate information from booking recap, including hard block suites and special room requests. Communicate all relevant group activity information, such as pickup, attrition, and contractual guidelines, to Group Contacts, Conference Service Managers, and Sales Managers. Generate daily reports, including the Group Picked up Report, Group Cut-off Report, and Group No Shows. Process rooming lists within 48 hours of receipt and provide the group contact and Conference Service Manager with room block reports and rooming lists containing confirmation numbers. Share pickup and attrition data with the Accountings and Conferences Services departments for each group. Communicate all group activity to the Director of Revenue Management to assist in making yield decisions. Participate on a weekly Pickup Meeting with the Delphi Specialist to ensure alignment between the Golden and PMS systems. Also, host the weekly group PX meeting with Sales Managers, Conference Services Manager and Director of Revenue Management Provide the Reservations Staff with a list of Call-In and Form groups, setting up rate information, advance deposit, and cancellation policies for quoting to guests. Also, furnish the Conference Service Manager with any special attention or VIP information (e.g., arrival/departure manifest, billing details, etc.). What you bring Education: High School Diploma Experience: At least one year of prior reservations experience, familiarity with front and back of house operations, and previous experience in a high-volume call center. Skills and Abilities: Strong written and verbal communication skills, a minimum typing speed of 40 words per minute, proficiency in computer operations, excellent guest service and salesmanship skills, competence in Microsoft Word, Excel, Internet, Lotus Notes, and Delphi, ability to perform well under pressure, multitasking capabilities, a team player attitude, detail-oriented organizational skills, and strategic thinking abilities. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals Schedule & Hours: • Full time, hours; 8am-5pm, 10am-7pm, 11am-8pm, 12pm-9pm

Group Rooms Coordinator

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