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| Company: | Sundance Resort |
| Industry: | Hotel / Resort / Lodging |
| Job Type: | Part-Time |
| Country: | United States |
| State/Province: | Utah |
| City: | Provo |
| Post Date: | 04/03/2024 03:11 AM |
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Job Title: DELI & CONCESSIONS CLERK Level I (Age 18+) Department: F&B Reports To: Deli & Concessions Supervisors and Manager Rate of Pay: 13.00/hr + tips Shift: Full-Time or Part-Time, Seasonal Positions Variable AM/PM shifts Sunday through Saturday Weekends and holidays required SUMMARY Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages in Deli and Concessions while living up to Sundance guiding principles. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness. Demonstrate complete knowledge of menu items and ingredients to educate guests and make recommendation. Assist guests with inquiries in a timely manner and with a cheerful disposition. Provide courteous and friendly service to all guests. Develop, lead, maintain, and enhance guest relations through personalized experience and unscripted guest interactions. Have fun at work and display that spirit to our guests. Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises. Seek out ways to provide additional assistance and service to all guests, co-workers and management. Apply reasoning to variety of situations resulting in successful outcomes for co-workers and guest. Exhibit excellent communication skills. Read, write and communicate verbally in English. Take phone orders ensuring accuracy and timeliness of delivery or pick up. Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. Keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery. Perform basic math to accurately manage till, point of sale transactions, inventory, etc. Accurately handle money in accordance with department policies and procedures. Execute food and beverage service to guests ensuring all Sundance standards for quality, recipes, measurements, preparation, and presentation are met. Ensure safety measures and health code standards for food and beverage handling are upheld. Consistently provides quality beverages for all guests. Transport trays/plates throughout the work space which may weigh up to 40 pounds. Deliver food and beverage items to guests. Serve hot beverages hot and cold beverages cold. Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets. Ensure that recycling is available and effective in Deli and Concessions outlets. Assist guests with recycling as needed. Perform opening & closing side work duties on a daily basis. Bus tables and ensure tables are reset in a timely manner and to Sundance standard. Complete required paperwork including bar transfers and dry stock deliveries. Clean common areas and prepare it for the day's operations. Ensure that the area is always clean and in good repair, with responsibility for informing Management as needed for maintenance and/or cleaning assistance. Maintain cleanliness of assigned station. Ensure that floor is kept dry, to prevent slips and falls. Stock items in proper location. Work in required uniform and shoes as detailed in departmental policies. Maintain a safe and sanitary workplace. Demonstrate knowledge and understanding of company and department rules, policies and procedures through performance and decision making. Exhibit a passion for the industry and contribute to a collaborative team environment. ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO: Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values. Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures. Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately. Work with a broad based constituency and provide excellent service to all internal and external guests. Demonstrate cooperative behavior with colleagues and supervisors. Keep information confidential as directed in the confidentiality agreement. Support and comply with all Sundance policies, procedures, and standards. Protect Sundance assets. Be a positive ambassador of Sundance inside and outside of work QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and a minimum of six months related experience or training; or equivalent combination of education and experience. TECHNICAL/COMPUTER SKILLS Must be able to use point-of-sale system. CERTIFICATES, LICENSES, REGISTRATIONS Must possess or obtain a valid food handlers permit within 30 days of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to taste or smell, stoop, kneel, crouch, crawl, climb, or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate and occasionally loud. Exposed to fumes and air borne particles. OTHER QUALIFICATIONS Level I: Must be 18 years of age or older | |
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