Administrator, IT Applications (PSS Sabre)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Information Technology Team within the Information Technology Division.
• Responsible for providing technical support for Sabre PSS (RES) core problems and questions.

What you'll do

• Report, monitor, prioritize, and escalate reported issues related to Sabre PSS
• Conduct research on reported problems related to Amadeus, Travelport, and other Global Distribution Systems
• Interacts with teams within the company to identify and correct Sabre problems
• Act as Agent Sine Security for Sabre PSS.  Assigns keywords, duty codes, passcodes, and Security Composite Records (SCR)s.
• Assists with processing schedule changes and pseudo flight requests in Sabre (PSS).
• Monitor and respond to emails sent to a team resource mailbox
• Maintains system settings and control tables within Sabre PSS.
• Provides guidance and collaborate with Sabre help desk personnel
• Some domestic and international travel required
   

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Native Sabre subject matter expert
• Previous airline experience required
• Team focused with strong problem solving skills and analytical thinking abilities to resolve complex and specialized issues
• Proactive with high energy and positive attitude
• Demonstrated ability to multi-task and reprioritize quickly and effectively

Preferred Qualifications- Education & Prior Job Experience

• Airline industry experience, particularly in Flight operations and administration

Skills, Licenses & Certifications

• In-depth knowledge of other reservation systems (i.e. Amadeus, Apollo, Worldspan, Galileo, etc…)
• Strong understanding of AA Sabre EPRs, keywords duty codes and SCRs
• Basic understanding of the IT project lifecycle at American Airlines
• Ability to effectively prioritize multiple tasks and issues simultaneously
• Strong analytical and problem-solving skills, as well as accuracy and attention to detail
• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups