Hotel Front Desk Agent - Seasonal - Grand Canyon South Rim

Job Summary:

Our Front Desk Agents provide guest registration, checkout, collect and secure payment and provide property information to the guests.

The Details:
Position Type: Full-Time, Year-Round
Pay: $16.05 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday with restaurant & retail discounts
• Discounted mule rides
• Summer Property Olympics
• Free Grand Canyon Railway Train Rides
• Exclusive retail, lodging, and dining discounts at other Xanterra properties
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Continually focus on providing exceptional guest service as a primary goal at all Xanterra South Rim lodge front desks, both in how work is conducted and when interacting with guests.
• Follow established front desk procedures in carrying out of duties.
• Follow Xanterra security policies and procedures in the handling and divulging of all company and guest information.
• Handle guest accounts properly including posting of charges, and collection of payment.
• Maintain strict guest security in controlling keys and issuing keys.
• Complete shift duties as directed by supervisor.
• Provide property and park information to guests both voluntarily and on request.
• Handle guest complaints to the degree possible and involve the supervisor in the handling of guest complaints as necessary.
• Work closely with Unit Housekeeping department to keep room status up to date.
• Work with Bell Staff to assist guests as needed.
• Follow all policy and procedures in regard to accounting procedures for Cash Handling, transactions and shift end. Ensure working bank accuracy and security at all times while conforming to PCI policies.
• Use all company property in a work-related capacity, i.e., telephones, computers, printers, etc.
• Complete duties and shifts at other lodges on a regularly scheduled basis to stay informed about all lodges and procedures.
• Adhere to all Xanterra South Rim and NPS Lost and Found procedures.
• Other duties as assigned

Qualifications

• Previous public contact work experience.
• Professionally and courteously interaction with a broad cross-section of diverse guests and employees.
• Experience with computers and Windows type software.
• Ability to properly handle and secure cash and credit cards.
• Excellent verbal communication skills.
• Physically able to stand for an 8-hour shift at the front desk.
• Qualified candidates will be required to achieve a successful score on a test regarding customer service and math skills.