Front Desk Assistant Manager - Glacier National Park

Job Summary:
Assists the Front Desk Manager with training and supervising guest services operations, including front desk and bell staff on a daily basis.

The Details:
Position Type: Seasonal
Season Dates: Late-April through mid- to late-September 2024 (exact dates vary by location)
Pay: $16.45/hr
Schedule: Typical schedule is 45 hours/per week (may include weekends, evenings, and holidays)

Why Glacier National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are an authorized concessionaire in Glacier, and proud stewards of the park.

Life in Glacier:

• Free Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free Glacier National Park season pass
• Free Red Bus Tours (as available)
• Exclusive Retail and Dining discounts in Glacier
• $350 Referral Bonus Program
• Access to 745 miles of hiking trails, hundreds of clear lakes for kayaking, and amazing wildlife
• The adventure of a lifetime!

Responsibilities

• Assists the Front Desk Manager with training and supervising guest services operations, including front desk and bell staff on a daily basis.
• Preparing schedules according to hotel business demands and within the structure of budget.
• Assists with check-in, check-out, responds to guest requests and complaints.
• Train staff of detailed knowledge about the hotel’s services and hours of operations.
• Responsible for daily guest room blocking and guest requests are handled.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned.

Qualifications

• Possess background in hospitality or sales management.
• Possess excellent leaderships skills and ability to supervise and train the staff members. 
• Must be flexible and adaptable to different changes and have good decision making skills.
• Knowledge of Opera property management software (PMS).
• Knowledge of basic math skills.
• Ability to demonstrate excellent organization and time management skills, goal oriented, and strong interpersonal communication skills and should be able to handle pressure situations.

Physical Requirements include:

• Ability to lift and carry up to 15 pounds.
• Stand for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.