Help Desk Technician

REASONS TO WORK AT TAHOE DONNER ASSOCIATION:
• Competitive wages
• Great benefits for full-time, year-round employees such as, 90% employer-paid health insurance and 401(k) with 4% employer matching + 100% vesting on first day of eligibility
• A fun, friendly and supportive work environment
• Free downhill and cross-country skiing for you and your qualified dependents
• Gym + spa access at the Trout Creek Rec Center for you and your qualified dependents
• Food and merchandise discounts

SUMMARY

Responsible for supporting the association's computer users and work stations in a wide area network environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide excellent customer service to members, guests, employees and business partners.
• Configure, install, troubleshoot and maintain local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, cabling, Point of Sale systems and telephones.
• Establish and maintain network users, user environment, and directories.
• Train users on software and equipment usage.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Communicate with other departments to report and resolve software, hardware, and operational problems.
• Configure and deploy new desktops and laptops and route seasonal hardware to appropriate locations.
• Maintain, upgrade and repair workstations and POS systems.
• Setup and configure Office applications.
• Data entry and POS product input and maintenance.
• Keep current of industry trends and participate in the training and education appropriate to Information Technology.
• Assist in departmental processes like purchasing, receiving, maintaining knowledge base, work order system, etc.

QUALIFICATIONS

To perform this job satisfactorily, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A.A. in Computer Science or related field; or two years related experience and/or training as a computer technician; or equivalent combination of education and experience. Requires strong Microsoft configuration skills.

CERTIFICATES, LICENSES, REGISTRATIONS

Requires possession of valid Class C Driver License with a driving record meeting the minimum standards required by the Association insurance carrier. Prefer A+ certification or equivalent.