About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool - just like the home for the Resort's resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day's adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
- The Learning Manager co-ordinates and organises a range of development activities that contribute to the attainment of the Company's clearly prescribed performance standards and Hotel Goals. The Learning Manager must systematically analyse the Hotels training needs and deliver relevant learning, plan and co-ordinate the production of Departmental Training Plans, act as an internal consultant to Heads of Departments on department related training issues, source and recommend appropriate external training organisations or resources, maintain a current knowledge of statutory requirements and develop creative and innovative training programs.
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Job Responsibilities
Onboarding
- Manages and facilitates (in collaboration with other presenters) Embark and ASPECT for all new employees
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Manager Orientation program
- Maintains an effective Designated Trainer program
- Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
- Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
- Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
operational learning
- Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
- Plans and co-facilitates training activities if/when training is part of the solution
- Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
Management and Leadership training
- Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Manager Orientation program
- Facilitates and/or coaches others to facilitate management development programs including STEPS
- Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
- Ensures every college recruit completes a structured program with learning objectives
Compliance
- In collaboration with HR or relevant Department Head, manages all compliance and safety training related to the property
General - Bases the direction for learning on a thorough Learning Needs Analysis
- Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property's goals & budget cycle
- Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
- Prepares and produces training calendars that reflect performance gaps and learning needs
- Markets the learning function's programs, initiatives, and Ugenius
- Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
- Regularly benchmarks the learning function with Learning Success Levels
- Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
- Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
- Selects and manages external vendors to deliver specialised training on service and/ or management skills
- Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
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