Customer Service Representative - Temporary

The Position

iD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients answering questions on course information, locations, availability and how to register. This is a remote, temporary position starting in early-spring 2024 and ending in summer 2024.

The Responsibilities 

• Provide exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications.
• Build and develop valuable relationships with clients by identifying their needs and resolving issues with empathy, tact and patience.
• Communicate course recommendations and cross-sell opportunities in a variety of situations including promotional offers and marketing campaigns.

You Have 

• A positive and outgoing personality.
• Excellent written and verbal communication skills, along with the ability to actively listen.
• A strong set of professional, service-oriented phone skills and interpersonal skills.
• Preferred Qualifications:
  • Bachelor’s degree preferred, but not required
  • 1-2 years customer service, help desk or inside sales experience
  • Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.)
  • Experience with any (or all) of the following is a plus: Salesforce, Olark Chat, Desk.com, Genesys phone systems
  • Bilingual in Spanish/English is a big plus

A few reasons why this is the #BestJobEver

1. iD Tech has been voted a Top Workplace by the Bay Area News Group 10 times! 
2. iD Tech is a purpose-driven company and a national leader in youth STEM education.
3. Work from home, supported by a strong remote work infrastructure.