About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool - just like the home for the Resort's resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day's adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
Purpose
The Resort Manager is part of a diverse and dynamic team that provides award-winning service to our valued guests. This leader will provide leadership for all operational management team and will be responsible for delivering the highest level of service in terms of guest experience, and establishing a top performance work culture, with a strong focus on Elite Guest. In partnership with the General Manager, represents the hotel to civic, business, industry and local government.
Essential Functions
- The ability to coordinate and manage the day-to-day operations of the hotel.
- The ability to attend and regularly lead Planning Committee meetings and events,
- The ability to receive General Manager delegation for the coordination of Planning Committee business priorities delivery and output quality.
- The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
- The ability to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
- The ability to meet on a regular basis with all managers, supervisor , and non-management employees.
- The ability to monitor all standards in the hotel to ensure they are in place and enforced.
- The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
- The ability to conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee.
- Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees.
- Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
- Control expenses through actively participating in all areas of the hotel operation.
- Review and sign all purchase requests, orders and checks to ensure adherence to corporate purchasing procedures.
- Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community.
- Ensure facility is exceptionally well maintained from both housekeeping and engineering standpoints.
- Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
- Ensure all Four Seasons Hotel Policies and Procedures are followed.
- Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
- Assume authority of General Manager in his/her absence.
- Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
- Maintain a solid working relationship with the Hotel Owners and participate in Owner's meetings.
- Implement action plans to correct problems identifies in Operations Standards Surveys ( e.g. Richey and Employee Opinion Surveys)
- Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel.
- Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling.
- Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
- Oversee preventive maintenance programs such as "Perfect Room" initiative.
- Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage.
- Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation .
- Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
- Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
Leadership Requirements
General
- Previous Resort/Hotel Manager with a strong Food & Beverage background to support GM in high visibility resort with all operational components.
- Individual with high energy and personality that will bring extensive knowledge, creativity and flair to the hotel operations and the team.
- Resort experience is a plusgiven the hotel's unique location and business mix.
- Able to evidence strong work ethic. A true role model of Evolve Leadership Behaviors, an inspirational and motivational leader with excellent emotional intelligence.
- Ability to develop Operational PC leads for career growth and next steps while influencing operational excellence in hotel through divisional and department head performance.
- Ability to deliver exceptional experiences in the post COVID era in a market with considerablecompetitive supply growth.
- Presence in the operation will be critical to build engagement with staff, customers, and residents.
- Project management and construction experience is advantageous to navigate short and long-term operational project initiatives.
- Ability to recognize and adapt to the fast-paced hotel operation.
- Leadership skills to maintain the balance between owner/operator.
- Pro-active influencer of future direction of business, vision and product of the hotel.
- Impeccable follow up skills.
People
- Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.
- Demonstrates acommitment to DIB efforts, effectively listening for understanding andenhancing the culture.
- Ability to teach, coach, mentor and inspire a team.
- Modern workplace considerations such as wellness, life balance and flexibility are important given the remote location of the resort.
- Ability to establish a caring yet factual performance improvement culture thru all property leaders and employees.
Product
- Attention to Detail / Product Innovation / Drive Medallia & LWC / Creativity / Maintenance of product.
- Establish a relationship with increasing base of return guests, ELITE guests, VIPs and residents.
- Passion for product and service innovation are necessary in support of performance targets. Key to this will be elevating guest experience through creative programming while maintaining service standards and consistency.
- Ability to relate to younger demographic including successful tech leaders and entrepreneurs.
Profit
- Strong business acumen is essential for developing trust and support from ownership.
- Creativity to findand deliver on new revenue opportunities.
- Ability to collaborate with Ownership to align Ownership's and Four Seasons goals and principles.
- The ability to manage through controlling operating & labor expenses without compromising guest and employee experience.
- A demonstrated skill to interpret and analyze financial reports and take necessary actions.
Education
College degree preferably specializing in hotel/restaurant management or business administration
Experience
- Experience are required to have five to seven years' experience with a diversity of leadership positions in operations.
- Solid experience as a Division Head or above in a Luxury Hotel or Resort
- Very strong background in Food and Beverage management, current with latest R&B concepts trends and development of new outlets, renovations, creations, outlets styling updates, menu design and performance optimisation .
Skills and Abilities
- Very strong organizational skills and workflow management experience
- Requires knowledge of the ability to operate computer equipment.
- Ability to read and speak and write English,
- Understand and familiar with quality standards and service standards of resort.
- Reasonable cost analysis and cost management skills.
- Strong sense of style, luxury, and global lifestyle trends
- Highest level of integrity and transparency.
- Apply an ethical approach to the outcome of situations.
- Strong interpersonal and relationship-building skills to work with cross-functional teams.
- Reasonable problem-solving, decision-making and conflict resolution skills.
- Work in a safe, prudent and organized manner.
- A guest experience champion with sophisticated guest relations skills.
- Elevated Leadership skills and experience in a multicultural environment.
Benefits
- Compensation: Highly competitive salary with annual incentive plan
- Uniforms: Complimentary Laundry for professional attire.
- Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location.
- Training & Development: Extensive online and in person Leadership development opportunities.
- Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
And many more property and location specific benefits
What to Expect
- Be part of a cohesive team with a singular focus on creating memorable experiences for our guests and employees.
- Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons.
- Career growth opportunities worldwide at other Four Seasons hotels & resorts.
- Be presented with a competitive pay scheme along with attractive Incentive Plans.
- Earn complimentary rooms nights based on your service period with the Four Seasons.
- Be provided with meals in Employee Restaurant & Outlets as per the dining policy.
- Have the opportunity of staying fit by using our Guest Gym & outdoor sports facilities.
What it is Like to Work for Four Seasons Hotels & Resorts:
At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus , working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Compliance Policies
- Grooming Policy
- Confidentiality Agreement
- Policy Against Harassment
- Electronic Systems Policy
- Code of Business Conduct and Ethics
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