Visitor Services Cashier

Who We Are
Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks’ mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.
 
Why You’ll Love it Here
Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team.  On top of that, you’ll wake each day knowing that you’re helping make Tacoma a great place to call home.

POINT DEFIANCE ZOO & AQUARIUM
Point Defiance Zoo & Aquarium is the only combined zoo and aquarium in the Pacific Northwest. The 29-acre zoological park was established in 1905, and attracts over 800,000 visitors a year. It is nationally accredited by the Association of Zoos & Aquariums (AZA), which ensures rigorously high standards of animal welfare, veterinary care, conservation, education and more. The Zoo sits within 700-acre Point Defiance Park, offering spectacular views of Mount Rainier, the Olympic Mountains and Puget Sound. Point Defiance Zoo is operated by Metro Parks Tacoma, the oldest independent park district in Washington. For more information, visit www.pdza.org

POSITION INFORMATION
Under the direction of an assigned supervisor, perform a variety of duties related to the maintenance and operation activities of the cashier's assigned location.

In the performance of their respective tasks and duties all employees are expected to :

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

• Greet the public and interact in a courteous and gracious manner.
• Accurately operate a point of sale machine in assigned area.
• Accurately complete financial paperwork as required for assigned area.
• Keep work area neat and clean.
• Perform daily opening and closing procedures as required.
• Act as an information center for the assigned location.
• Answer the telephone in a courteous and gracious manner.
• Collect and maintain the lost and found department.
• Provide information, assistance and directions to visitors and the general public.
• Receive and resolve complaints and issues as required; assist lost children and others as appropriate.

• Greet and assist guests with scanning their tickets as they enter the park.
• Sell tickets and Zoo memberships.
• Operate the carousel.
• Operate a handheld scanning device.
• Assist in the set up and break down of admissions area including placing stanchions, umbrellas, pop up tents, and signage.
• Facilitate stroller and wheelchair rentals.
• Assist in maintaining an organized and clean admission area, and sanitizing guest areas.
• Perform related duties as assigned.

• Must be able to work weekends and holidays as needed.
• Must be customer service oriented with a positive and cheerful attitude.
• Must be able to communicate effectively with the general public and fellow staff.
• Previous point of sales (POS) experience desirable but not required

HOURS:
Part-time, up to 29 hours per week

ENVIRONMENT:
Standard office work environment as well as working outdoors in extreme weather conditions.
Continual interruptions.
Occasional emergency medical situations.

PHYSICAL ABILITIES:
Dexterity of hands and fingers to operate a cash register.
Standing for extended periods of time.
Walking, kneeling or crouching.
Hearing and speaking to exchange information.
Sight to read and prepare record and reports. Lifting up to 30 pounds.