The Enterprise Products team is seeking an experienced, insightful and forward-thinking leadership-level Program Manager to identify, design, implement, and scale efficient and effective Product Operations programs. In this role, your primary responsibility will be to develop, facilitate, and oversee sound operational processes and program management practices in support of the Enterprise Products organization, including: scoping, initiating and managing programs and related project portfolios, and providing program management services to Enterprise Product's teams (i.e. Operations, Engineering, Product Management, and Application Management, etc.). This is a leadership individual contributor role within Enterprise Products and the ideal candidate will have a proven track record partnering with and influencing executives, managing complex programs, strategic and tactical execution of operational processes, and strong working knowledge of an Enterprise Engineering organization.
Program Manager Responsibilities:
- Build, scale, and execute programs that drive strategic priorities from ideation to implementation, primarily through strong program management principles and hands-on management (program examples: introducing standards across disciplines to improve cycle time, reducing on-call burden/enabling Engineering productivity, improving/implementing business operating/governance models, driving quality initiatives across disciplines, etc.)
- Proactively identify areas opportunity to increase rigor, uplevel hygiene, drive efficiency, improve systems/processes and build/lead programs while ensuring compliance and maintaining business velocity and flexibility
- Identify and solve large scale, ambiguous and complex problems with company/org-wide impact and drive org-wide strategic improvements
- Develop detailed analysis, plans, milestones, deliverables and overall status updates related to program management
- Employ problem solving and analytical skills to facilitate program decision making, unblocking and risk mitigation
- Develop processes that drive standardization through operational excellence and rigor and work with Enterprise Product organization to implement and drive adoption
- Develop strong executive, peer and stakeholder relationships, maintaining effective communication channels and influencing without authority
- Exhibit excellent judgment on sensitive and cross-functional issues, fostering collaboration between leaders, sub-teams, and the larger organization
- Drive efficiency through simplification, automation and continuous improvement of systems, processes and ways of working
- Promote use of data analytics to drive value measuring methodology for effective data-driven decision making and for continuous auditing and monitoring of benefits
- Promote thought leadership for new ideas and new ways of executing initiatives
- Establish best practices, promote standardization and serve as a mentor to full team of program managers
Minimum Qualifications:
- Expert level experience leading (hands-on) program management for large, complex, and ambiguous projects with multiple stakeholders and cross-functional teams
- Experience working with broad and geographically dispersed organizations, programs, and projects with a company-wide impact, including management of multiple concurrent projects
- Experience managing projects related to product operations, including production support, compliance (i.e. SOX automated controls, access management, security/privacy), and release management
- Demonstrated record of problem-solving and analytical skills, including presentation skills to leadership
- Effective communication skills and experience to influence peers and leadership to gain buy-in and drive programs to completion
- Expert-level organization, with project and process management skills and a track record of dependable follow-through
- Experience in a fast-paced environment and willingness to play high and low - to think strategically and also dig into the details and execute
- Experience with collaboration tools such as Microsoft 365, Google G suite, and other Project Management tools in an enterprise environment
- Experience with proprietary in-house built systems, information security, corporate systems (e.g., Oracle, Salesforce, Workday), and working with internet scale data reporting analysis
- 13+ years of experience in Project/Program Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space
- 8+ years of experience supporting product organizations in partnership with IT organizations
Preferred Qualifications:
- Bachelor's Degree in relevant field
- Experience with hands-on involvement solving technical problems
- Deep understanding of the product development life cycle across various areas of business operations (finance, revenue, people experiences, supply chain, recruiting, workspaces, etc.)
- Strong understanding of IT and Product Operations, applications and technology stacks
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