The TAOS Sales Manager is a skilled position and group sales history coupled with overall sales knowledge are key for a successful candidate applying for this position. A technical skill set in support technology and software coupled with high-level organizational skills will also be considered for the right candidate.
The Sales Manager's job duties include all aspects of following the sales funnel process. A qualified candidate will have experience prospecting for leads and clients and continue along the sales funnel by facilitating lead and inquiry calls to providing proposals and then delivering contracts and negotiating the terms of those contracts. Ultimately the qualified candidate will close the deal by solidifying and executing the contracts. Post contract relationships are also a paramount aspect of this role, and the candidate will also help fulfill the group on site by various means to support the entire operations of TAOS. Utilization of our sales technology platforms is key to a successful sale
Essential Job Responsibilities:
- Overseeing local and regional sales, promotions, and campaigns
- Directing and coordinating all sales activities locally, regionally, and nationally
- Preparing sales budgets and projections and approving expenditures
- Tracking and analyzing sales statistics based on key quantitative metrics.
- Handling and resolving customer complaints regarding services.
- Working with Director of Sales to set discount rates and determining price schedules.
- Advising wholesalers and travel agents on policies and Standard Operating Procedures (SOPs)
- Creation, maintenance, and submission of periodic reporting related to sales and revenue analysis of sales segments.
- Developing SOPs for their aspect(s) of sales within the department
- Serving as the face of the organization to internal and external clients
- Making data-informed decisions to drive performance and resource allocation.
- Developing and maintaining relationships with key clients
- Setting sales quotas and goals with guidance from Director of Sales
- Ability to travel to various industry and travel shows along with client's site visits.
- Overseeing and directing performance of the sales segment(s) (Group, Business and Corporate)
- Identifying emerging markets to find new sales opportunities.
- Defining and executing territory sales plans
- Creating and curating outbound sales efforts to generate awareness and drive leads.
- Handling all inbound sales leads and ensuring prompt responses to prospective clients
- Facilitate clients through the sales funnel ultimately leading to bookings and secured business.
- Assist all resort teams in the execution of booked events and groups.
- Learning and Comprehension of various support tools/ software
- IVVY (CRM)
- Siriusware (Lift Ticket, Lesson and Rental Software)
- SMS (Internal Lodging Software)
- Inntopia (External Lodging Software)
Personal Skills:
- Very detail oriented, organized, and able to work independently with excellent time management skills.
- You excel in a fast-paced environment where change is the norm.
- Possesses good people skills sufficient to assist guests and clients in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for TSV guests.
- Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.
- Have high personal job motivation on a year-round basis while dealing with a company and industry based in seasonality.
- Strong personal character and commitment to TSV, Inc.'s Commitment and Passions.
- Provides a guest and client experience that exceeds the guest's and client's expectations.
- Ability to gracefully and humbly accept and benefit from constructive criticism and opportunities for growth.
- Maintains professional goals and strives to align those goals with the department and resort.
Qualifications/Knowledge:
- Ability to work a flexible schedule including weekends, holidays, and evenings.
- Very detail oriented, organized, and able to work independently with excellent time management skills.
- You excel in a fast-paced environment where change is the norm.
- Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for TSV clients and guests.
- Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.
- Have high personal job motivation with ability to work from a year-round perspective in a seasonal resort and industry.
- Strong personal character and commitment to TSV, Inc.'s Commitment and Passions.
- Provides a guest experience that exceeds the guest's expectations.
- Ability to gracefully and humbly accept and benefit from constructive criticism and opportunities for growth.
- Knowledge and understanding of Microsoft Office Suite (Outlook, Excel, Word, Publisher, Teams).
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holidays and Peak days. TSVI is in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff. Travel will be required during trade shows, industry events and client visits.
Physical Demands of Position Include:
20% of time spent standing/walking. 60% of time at a computer. 20% of time spent moving objects - potential lifting 10-25lbs, rarely up to 50lbs, and using a dolly and/or equipment.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
- Is a Background Check required for this position: Yes
- Is an MVR required for this position:?Yes
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