The Director of Property Management oversees the following:
- Residential Management for 33 residential, condominium owners within The Blake at Taos Ski V alley hotel and adjacent Blake Residences building. This consists of managing the program that provides rental and/or homecare management services for the homeowners in these buildings.
- Homeowner Association Management for two separate condominium a ssociations , including administrative and governance support , enforcement of Association rules and regulations and communications on behalf of the Association to its members.
- Commercial Lease Management for fifteen third-party commercial tenants .
This job description is intended to be a broad description of duties. You will be expected to c arr y- out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Essential Job Responsibilities:
- Manage a team of five people
- Maintains a very high level of guest service.
- Provides professional, accurate communication with owners.
- Connects owners to resort and its offerings and with broader opportunities in the community.
- Negotiates commercial leases and manages work with legal for contract renewal and renegotiation.
- Ensures accurate p rocessing of monthly statements for owners. Reviews, spellchecks, and ensures format is accurate prior to being sent to owners.
- Fields questions from owners and provides timely, professional, and accurate information.
- Creates and m anages budgets with a high level of business acumen.
- Works with the Director of Engineering and Facilities team to build maintenance schedules and ensure preventative maintenance plan is executed.
- Works closely with The Blake management team to ensure owners and guests of The Blake Residences and Penthouses receive all hotel amenities and world-class service.
- Hires, trains, develops, coaches, disciplines, rewards , and terminates staff in accordance with Human Resource policies and procedures.
- Ensures the team ha s everything they need to run their operations effectively and safely.
- Responsible for the development and management of each departmental budget.
- Establish effective goals, evaluate and develop strategies for departmental success using the B-Corp Ethos criteria, financial targets, and Taos Ski Valley's values of Enjoy. Protect. Give.
- Manage the preparation and maintenance of reports necessary to carry out the functions of the departments. Prepare periodic reports for executive review to track strategic goal progress and accomplishment.
- Ensure company policies, safety practices and policies, and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.
- Reliable attendance on all scheduled workdays
- Other duties as assigned
Personal Skills :
- Strives for open, honest, and effective communication to build trust in our relationships with our guests and fellow employees.
- Keep all business confidential both on and off duty.
- G racefully and humbly accept s criticism and opportunities for growth .
- Ability to stay positive, focused, and constructive when faced with setbacks , and challenges all while working in an ever-changing environment.
- Is highly organized and detail-oriented.
- Is flexible and open to change.
- W illing ness to ask for help and/or clarification.
- Willingness to give and actively seek out feedback from colleagues and team members to increase leadership skills (self-awareness, social awareness, and relationship management)
- Ability to acknowledge and accept accountability when things don't go as planned and seek out ways to create positive outcomes from these situations.
- A passion for doing the right thing for the environment, our community, and our staff and guests
- Possesses a passion for the mountain lifestyle.
Qualifications /Knowledge
- Strong, Visionary Leadership skills - displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision.
- Business Acumen - understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market strategies, tactics, and competition; aligns work with strategic goals.
- Community Membership - recognizes role as a member of Taos and Taos Ski Valley communities and positively contributes to the community.
- Team Player - recognizes the leadership nature of the position and fosters the mindset of teamwork within the organization.
- Excellent verbal and written communication skills
- A dapt s to change in policy and/or procedures as directed and offer s suggestions to improve operations.
- Possess a valid driver's license and ability to successfully pass an MVR check.
- Proficient with Microsoft Office and SMS
- Prior resort hospitality , resort property management, and resort association management experience
- Ability to work a flexible schedule including weekends , holidays, and evenings.
Work Environment:
TSVI is located in a high -altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions.
Physical Demands of Position Include:
Frequently lifting up to 25 pounds and occasionally lifting up to 50-75 pounds. Sitting approximately 80 % of the time. Occasional walking, reaching, and bending. This position will require individuals to be out in winter conditions 10% of the time.
Background Check:
Employment is contingent upon a favorable background check and MVR check.
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