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Company:  Taos Ski Valley, Inc.
Industry:  Cool Jobs
Ski / Winter Sports
Job Type:  Other
Country:  United States
State/Province:  All States
City:  Taos Ski Valley
01/03/2022 04:21 AM
The Spa Attendant is responsible for greeting guests or members and maintaining a welcoming environment in the Spa, Fitness, and Pool Facilities. As the Spa Attendant, you are expected to maintain bookings and process cancellations. You will be well versed in the different services offered at the facility, in order to provide adequate information to the clients of the facility and to help clients with their inquiries which give a personal touch and makes the client feel more welcome. You should also be able to handle dissatisfied clients and guest resolution. Additionally, as the Spa Attendant, you will process transactions, handle money and contribute to facility cleanliness, including maintaining the spa lounge areas, facility maintenance, laundry, cleaning, Fitness center, pool areas, and amenity stocking.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:
  • Adheres to policies of the facility, The Blake and Taos Ski Valley, Inc.
  • Reports any incident or accident to the Spa Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Taos Ski Valley, Inc.'s policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms, retail stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
  • Keeps area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
  • Informs Spa Manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money.
  • Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
  • Maintain spa lounge areas, facility maintenance, laundry, cleaning, amenity stocking
  • Reliable attendance on all scheduled workdays
  • Other duties as assigned
  • Reliable attendance on all scheduled workdays
  • Other duties as assigned


Personal Skills:
  • Strong personal character and commitment to Taos Ski Valley, Inc.'s Commitment and Passions.
  • Energetic, enthusiastic, and motivational
  • Strong team player
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Provides a guest experience that exceeds the guest's expectations.
  • Ability to gracefully and humbly accept criticism and opportunities for growth.
  • Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
  • Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and Values.
  • Ability to gracefully and humbly accept criticism and opportunities for growth.
  • Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
  • Provides a guest experience that exceeds the guest's expectations.


Qualifications/Knowledge:
  • Customer service experience
  • Previous experience handling money
  • Excellent verbal and written skills
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends, and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Ability to work a flexible schedule including weekends, holidays, and evenings.


Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Position requires you to lift up to 25 pounds on a frequent basis and occasionally group lifts up to 50 pounds. This position requires you to be able to talk, hear, smell stand and walk 80-90% of the time and to sit, stoop, kneel, crouch, bend 10-20% of the time.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check. Employment is contingent upon a favorable background check.
  • Is a Background Check required for this position: Yes.
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