Guest Service Manager - The Westin Langkawi Resort & Spa

Job Description

Ensure all guests are courteously, cordially and efficiently handled with special attention. The GSM will be responsible for the smooth operation of the Front Office department during shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction.  This manager will assist the Front Office Manager with all aspects of departmental operations, making business decisions for the unit in the absence of thereof, taking into account the Hotel’s philosophies, standards and procedures. 
Guest Service Managers will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Job Requirements

Education:
• High school or equivalent education required.

Experience:
• Two years hotel front desk experience required.  Supervisory experience preferred.

Additional Skill required:
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.  
• Must possess basic computer skills.
• General knowledge of the city & island where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.