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Customer Service And Security Agent



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Employer:  United Airlines
Job Ref:  BOM00000002-CA
Job Type:  Full Time
Country:  India
City:  Mumbai
Salary:  Inquire
05/25/2012 08:06 AM
Overview
  • Issue/reissue international tickets on United (UA) with full understanding of fare rules.
  • Comply with UA guidelines and company policies and procedures as they relate to negotiable documents, validator plates and cash drawer
  • Ensure ticket counter presents the desired corporate image
  • Responsible for the accuracy and verification of all cash transactions negotiable documents (ticket stock and company drafts) and sales reports
  • Immediately report and document any discrepancies or irregularities to supervisor
  • Assist other agents and customers with problems and concerns
  • Observe all activity and screen all personnel entering the aircraft
  • Search interior of the aircraft in an expeditious manner
  • Observe the catering process form preparation to transport to aircraft
  • Observe cargo process from acceptance to transport to aircraft; screen held baggage utilizing an xray machine
  • Customer security interviews
  • Perform all security functions to ensure compliance with all TSA and Indian security regulations in an extraordinary international airport environment
This position is offered on local terms and conditions. This is NOT an expat position.
Qualifications
 

Education

  • Must be at least 18 yrs of age
  • Must have a high school diploma or equivalent school leaaving certificate

Knowledge/Skills

  • Must have excellent communication skills and fluent in English, Hindi, and Marathi (written and oral)
  • Professional appearance required
  • Self motivated and able to work well with management and team members
  • Must work independently with little supervision

Experience

  • Excellent customer service and interpersonal skills required
  • Ability to make sound judgement calls and resolve difficult situations
  • Able to stand for 8 hours and bend at the waist; work in and outdoors
  • Must be able to work ANY shift that is assigned within a 24 hour, 7 day a week operation which can include late nights,early hours weekends and holidays
  • Successfully complete training course
  • Must be able to pass BCAS certification
  • Must be able to perform all essential functions of the position

Other

  • Must be able to travel to the US for training if required
  • Must be able to successfully complete a thorough background investigation
  • Must be legally authorized to work in India for any employer without sponsorship


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